Church's Texas Chicken — Restaurant in Jefferson Township

I am writing this review to express my extreme disappointment with a recent order I placed at this Churches Chicken location. Unfortunately, there were several issues that significantly impacted my experience.

Order Issues:

Incorrect Food: I specifically ordered spicy chicken and jalapeño biscuits, but I received regular chicken and plain biscuits. Missing Items: My order was missing the signature spicy sauce and mashed potato gravy. Food Quality: The chicken itself lacked any spice or proper seasoning.

Restaurant Conditions:

Cleanliness: The restaurant appeared to be unclean, and the cooking area looked unsanitary.

Additional Concerns:

Parking Lot: The parking lot was in a dangerous condition, with large potholes that caused damage to my vehicle when I hit one.

Disappointment and Resolution:

It is important to note that this restaurant has not always been this way. In the past, the cleanliness, customer service, order accuracy, and food quality were all much better. I am unsure what has caused such a decline.

Unfortunately, the restaurant phone number appears to be disconnected, preventing me from contacting them directly. Due to a prior appointment, I was unable to return for a corrected order at that time.

I would appreciate a resolution to this issue. A full refund or a replacement order at a later date would be acceptable.

Further Action if necessary:

In the absence of a satisfactory response, I may be forced to contact the alderman (possibly the health department) and chamber of commerce for this area to report the issues I encountered.

Ultimately, a business that fails to prioritize customer satisfaction and maintain a clean environment should not operate in...

I get take out from this location at least once a week sometimes more, but it seems like they're getting worse... I ordered the 10pc family special for $21.99 (10pcs chicken, 2 large sides, and 5 biscuits) and a couple sides (small gravy and 4 jalapeno bombers). I received an 8pc chicken, 4 biscuits and the small gravy wasn't even half filled. The box said 10pcs but there was only 8. It was a Thursday and they have a Thursday special (8pcs with 2 large mash and you can add 4 biscuits for $1.99 but that's not what I ordered!) I think who ever was doing my order for it mixed up with another order but still ain't right... I called several times but somebody kept hanging up the phone after the second or third ring. I'm very disappointed as I'm a regular there and not just for their Tuesday specials... They don't even have a/c in there and it's very hot. Some of the employees are very rude and the Manager is just as bad. This might be my last visit. It's sad because my family...

This is my second time at this location in a week and I'm here to tell you this location should be shut down and closed it's horrible the employees are rude they're slow they don't listen they don't pay attention to consistently getting orders wrong I tried to redeem my welcome reward from the app and I was told that I couldn't redeem it cuz I had already used it which is not possible cuz I had never used it the manager wanted to argue with me and tell me what how did you get 90 points because I scanned the receipt and added my points I never used the reward I made the purchase then I signed up for the app I scanned my receipt to add the points and then I have to welcome back reward so I had never used this before but that's fine I called corporate and already lost a complaint about this situation I'm waiting for them to...