Chipotle Mexican Grill — Restaurant in Jeffersonville

Im very disappointed with the leadership at this specific location. I walked in at 7:09pm, I ordered a side of guacamole with my order. The employee taking my order asked the girl next to her if she can pull out more guac, as she was scrapping the last bit left. She was told that she was not allowed to replenish the guacamole and to just tell people they were out and not sell no more. I asked if I was going to be charged for the full amount, considering that they were scraping for what they could to fill my cup. The young man next to them said, "don't worry next time you'll get your full portion." I was perplexed by his response. As I walked away, he started to mock me, I walked back and asked to speak to the manager, and he identified himself as Cameron the manager. I addressed his poor leadership in repsonse to his sarcastic eye rolls and remark, he continued to mock, yell and speak disrespectfully. This is not how you treat your customers. As I decided to just walk away completely he continued to be disrespectful. He told me to scram and get out, that I was not invited anymore. Along with some other words that I will not repeat here. At this point I was never being rude about anything. But simply asked a question about the charge considering that they were being skimpy with the guacamole and refused to put out any more. This location says that they close at 10pm. It was 7:09, I don't understand why they wouldn't put out another tray of guacamole for the customers coming in after me. It seems that they just did not want to either make it, or I really don't understand what the point was behind this. It's very disappointing, but will not be coming back to this location. And from what I am reading from past reviews I am not the first and nor will I be the last. I don't want to see anyone lose their jobs. But it is obvious customer sevice training is lacking, especially if that's the way that I was treated by...

This location is a shame. I don't have crazy or unrealistic expectations, but I do expect common sense. Every single time I get a carry out order, my burrito is an absolute mess and almost impossible to eat. If I am paying close to $20 for a damn burrito, it should be a burrito, not a disaster wrapped in foil. I guess I haven't learned my lesson with carryout with this Chipotle. I really do love Chipotle and have had so many great experiences, but this one ain't it. Chips are 50% stale every single time as well. Staff is 50% great 50% shit, depends on the shift. There are many little things that are subpar, but i don't expect perfection, I will deal with those little things and still come back and enjoy the stuff that isn't bad. But cmon man... serve a burrito as it should be. Not a pile of slop for $20. My order is so simple, no excuse of why it should be a mess. Chicken, rice, queso, pico, hot salsa, and guac.. that's it. No double meat or extra rice or anything. Find some staff that gives a damn please. It will go a long way.

I work 2 minutes from this location and eat it often during the day shift. I rarely have any issues. It's always when I pick some up after the gym in the evening. Every. ...

I really don’t have any complaints, all the workers are really nice and easy to talk to. Every time I’ve gone, I end up having a conversation with at least 2 of the employees! My only “complaint” is that the past couple times I’ve come in the evening, the food portions are significantly less for some reason. My mom asked for chicken in her bowl and it got forgotten, which was half our mistake for not catching it and reminding them. But always when I come early in the day, it is a good amount of food and my bowl is always full, I usually have enough to have for lunch the next day. But when I come in the evenings, the portions are always skimpy and barely enough to complete 1 meal. I mean no harm in this review at all! I was just wanting to share just in case other customers have the same problem and to make sure the portion consistency stays the same and we are getting our...