Willet's Lowcountry — Restaurant in Jekyll Island

This restaurant is an utter disappointment and Marroitt should be ashamed to bring this brand to such a lovely hotel. Long waits, which management attributes to only having one line cook. While we are on the subject of cooks, this establishment sorely needs someone who qualifies as a cook. A southern restaurant that can't properly cook chicken without making it overdone, dry an inedible ( was ordered on 2 different days by two different members of our party.) Sad. Arrive an hour before closing time for breakfast and get turned away, because we weren't on a waitlist, by the way we saw no one waiting. When a restaurant has empty tables and what appears to be sufficient waitstaff this is inexcusable. Management in the restaurant was rude and argumentative. . Our party of two was eventually seated as we refused to go away. Four other member of our family were turned away ten minutes later. We ate dinner here our first night, and everything was cold and the fries were raw. We did not return for dinner again . Breakfast was included with our rooms as we are lifetime elite status. The first day breakfast was no better than a fast food restaurant, maybe not as good. Eggs Benedicts with hard poached eggs, burnt chicken and small portions. Today's breakfast was again cold and the chicken inedible. The one bright spot was Lisa, our breakfast server the second day. Will not...

One of the worst dining experiences I have ever had. Came with my family of 5 including 3 young children. After being seated it took 20 minutes and my husband flagging someone down for a server to even acknowledge us. Then, after ordering, we waited 45 minutes to get food for half the table and over an hour for the other half to finally get their food. This was with two hungry children and a baby-everyone knows not to keep young kids waiting for food. This was in spite of a manager promising to “rush” our order when I complained-we still did not have their plates 30 minutes after he said he was rushing it. When the second half of our order was delivered an hour and 10 minutes after we ordered and an hour and 45 minutes after we sat down, they had gotten the order wrong and brought French toast not eggs Benedict.

I would seriously not come here if there is ANY other option for food. Save yourself this experience. We wasted half the day here instead of at the beach. Extremely...

Went to go looking for our waitress when the family seated 15 minutes after us were served before our smaller one. She was eating French fries off my plate and chatting with the cooks. I asked her how they tasted and she acted annoyed that I had seen her. I told her I was concerned because of how long it was taking and she said that since we were served an appetizer, our dinner order is supposed to be put in after anyone else's. But it was 9pm and practically nobody else was there. She had forgotten to bring us silverware and hadn't put in my son's chicken penne. When he got it, he refused to eat it: it was cafeteria quality chicken and tomato sauce. My husband's and my food was ok. It was my birthday but I didn't want to stay any longer to find out how a dessert might disappoint. But I will add this 3/5 meal was the best we had touring the SE for a week so I understand that this is a five star place for some. I just felt lucky the stench had lifted over the...