Pollo Campero — Restaurant in Jersey Village

I’m reaching out to share a disappointing experience I had at your new location. I visited the drive-thru for the first time to try the food, and unfortunately, the service did not meet expectations. The employee taking my order, whose name was Esmeralda, spoke to me in a very rude and unprofessional tone. As a first-time customer, I expected a warm and welcoming interaction, but I left feeling disrespected. Hoping to resolve the issue, I went inside the store to speak with the manager, Emperatriz. However, I was met with more frustration. Rather than listening to my concerns, she repeatedly interrupted me and did not seem willing to cooperate or understand the situation. I believe that as a manager, it’s important to handle these matters with professionalism and empathy, which unfortunately was not the case here. I truly believe in giving businesses the opportunity to make things right, and I’m hoping this feedback can help improve future customer experiences. Thank you for taking the time to...

We stop by at 9pm and we went through the drive thru. We ordered the 4 pc meal and specifically asked if they had legs and they said yes. When we got our order there was zero legs. Just some soggy chicken. My husband went inside and they said they didn’t have any legs after they told us they did. Instead of trying to fix it they just gave us a refund but that was all the money we had so we couldn’t get anything else since now we have to wait for the refund. On top of that the employees weren’t doing anything and some people inside were complaining because there food...

I was very excited about this place opening. I went on their grand opening and had a horrible experience the lady at the drive thru charged my card 1x and I showed her on my phone that the transaction had gone thru and the staff all argued that it didn't so they charged my card 2x. I waited a day for the charges to clear on my bank so I could go back and get a refund like the manager said to do. So I go and explain to the lady manager that was on the shift what had happened and she turned me down and just told me to call customer service, there was nothing she...