Dunkin' — Restaurant in Johnsburg

Went there ordered one macchiato caramel. And one signature iced latte both large. I go there wait in the Drive-Thru then I'm told they have no espresso and I'm pressured to get a decaf and I said no about three times I have a picture of my receipt I would not take the receipt because they did not give me anything do you usually take a receipt when you receive services I receive no services. After waiting in line and getting a over $6 drink mixed up I think that is preposterous because these drinks cost much as a mai tai at a bar and they should be on par 100% every single time no questions asked period.when you're paying that much money for a coffee anyone else that works hard for their money would agree this is BS. Not to add fuel to the fire by my wife went up there at 1:00 in order to drinks they gave her a French macchiato for $6.24 instead of the caramel macchiato that she ordered. Please fix this so I can delete this review I'm very disappointed with your franchise and your location. Please email me I feel like I got robbed when you pay this much money for a coffee it's bull crap🤬 if I can give zero Stars I would. Thank you have a wonderful day. You should bump up your pay and hire some confident employees and maybe you'll solve your problem if you...

This location does not stock ground coffee - the app let me order $20 of ground coffee. I still don't have the coffee.

Dunkin donuts did not abide by their service level agreements to remedy this. It took 5 different methods of contact and 9 days to finally get the attention of the district manager. I asked for a refund at the kiosk, it "wasn't possible". I filled out a customer feedback survey. No response. I reached out on google maps, no response. I called the store and left a message with callback#, no response. I emailed them, no response within 48 hours. Looking at the email chain, my email was received march 5th, forwarded to DM march 8th, and not responded to until march 9th. Truly...

I’m writing this review because I had some issues with my orders when going through the drive through. I contacted customer service to inform them about my experience and later that day I got a call from Walter. He asked me about my experience and helped me resolve the issue. As someone who used to work in customer service I really appreciate the way that Walter handled the whole situation. He apologized several times (even though it wasn’t his fault) and he offered to compensate me for my troubles. Based on how Walter handled this situation I will continue to be a customer at Dunkin. This was by far the best experience I’ve had when contacting customer service to...