Amigo Mexican Restaurant — Restaurant in Johnson City

Tuesday 8-26-25 around noon. My wife, myself and my trained Service Dog, Flash, were denied entry to the Amigo Mexican restaurant. 3211 People St. #70 in Johnson City. We were physically blocked from entering the front door. The person blocking us repeatedly stated, "No dogs." I responded, "You can't say, "No." That is a violation of Federal law." The person remained, blocking our entry. I asked him what his name was and he replied, "That's none of your business."

I looked around and I saw people inside and outside the restaurant had stopped and were watching what was going on. I felt embarrassed and humiliated. The three of us left.

I was medically and honorably retired after an almost twenty year career as a street cop and detective for a Large California Police Department. I was diagnosed with Cumulative PTSD and severe depression. I don't understand yet why, but looking at the gathering crowd looking at me, and being unlawfully denied entry, triggered something inside me. It happens but this felt incredibly personal. I can't express, I don't have the words, to describe what it feels like to be in crises.

Flash and I trained together twice a week, over the course of a year, with fourteen other people and dogs in the same boat. The training was put on by the same non-profit that matched Flash and me. Although not required by the American Disability Act (ADA) Federal law, a member of the American Kennel Club (AKC) flew into California and tested all the dogs and handlers. Flash was certified as a "Good Citizen." and is listed with the AKC as such.

Again, not required by the ADA, Flash has an orange patch on his collar: "PTSD Service Dog. Do not pet." Thank you for reading this. I had to tell...

I recently ordered takeout and it was incredibly disappointing. I got a steak quesadilla and spinach with a side of beans, and the quality was unacceptable. The steak was unappetizing—tough, chewy, and looked like scraps from the grill. There was no cheese, making it even more unsatisfying. The spinach was hardly recognizable; it was mostly mushrooms and onions, with only a faint hint of green. Again, where's the cheese?

I called the manager to discuss my concerns, but I was dismissed with the comment, “everyone makes mistakes!” Instead of receiving any acknowledgment of the poor quality, I was told to either return for a replacement or make the effort to come back for a refund. This is not how customer service should operate. I shouldn’t have to return to a restaurant that failed to deliver a satisfactory meal. The steak was gristly, tasteless, and evidently old. Spending $30 for this kind of food is completely unacceptable.

The manager’s tone suggested that it was my fault for choosing their establishment, which is entirely inappropriate. There are numerous excellent Hispanic restaurants in the area, and quite frankly, I regret not trying one of them instead. Amigo’s should not be your go-to place; this experience was beyond...

After coming here for several years, my family and I were told that they no longer want our business, because we informed the manager we were not satisfied with our meal. We now live In Charleston, SC, and decided to stop by and get our favorite dish (Pollo Loco) while we were in town. Upon realizing that the normally large, grilled chicken strips were substituted for what seemed to be a very cheap canned stredded chicken, we informed the server that we were not happy with our meals. When we asked the manager to remove my mother's meal from the check (that she barely touched), he very rudely informed us that we were no longer welcome there and that "chicken is chicken." I've worked in restaurants since I was 16 (2 of which being Mexican restaurants), thus I've never been inclined to complain in restaurants nor have I ever took the time to write a restaurant review. All this being said, I highly advise not giving your business to this place considering the lack of professionalism displayed by their management and the over all deterioration of food quality (probably in effort to cut costs/being cheap) over time. Way to welcome us back to Johnson City, Amigos of...