Blue's Brews Co. — Restaurant in Johnson City

I went here twice and had an awful experience both times. The baristas are always extremely rude, snappy, and tend to act very stuck up when you try to order. The first time I went I ordered off the fall menu, a salted caramel latte of some sort. There was no caramel in the drink as it tasted like pure salt. I’m always one to finish a coffee when I buy it, I don’t like to waste, but this one was so bad that neither me, my partner, or my sister could drink it. Although, I did want to give them the benefit of the doubt, I’d always heard such good things and thought that maybe this one particular drink wasn’t their strong suit. The second time I went in, I asked if I could get one of their traditionally hot drinks served over ice instead. The barista was so incredibly rude to me, she told me “what you actually want is a starbucks drink” and then went on to tell me that I wasn’t familiar with how the drink I wanted was traditionally made and what I “really wanted” was starbucks. She offered no smile or suggestions, just sharp, mean glances then walked away. The way you talk to a customer greatly affects the likelihood of their return. She could have told me “perhaps you want this instead because it’s similar to what you’re asking for but made over ice” or suggested something else, but alternatively she jumped down my throat and made me feel so small in front a room full of people, because she wasn’t quiet about the matter either. I ended up settling for another latte (just plain caramel, my go-to) that was so poorly made I couldn’t drink it either. The bottom line is the customer service here is AWFUL, and it honestly feels like I was treated as less than a human for wanting a drink made “untraditionally” simply for asking it to be over ice…. All for coffee that was so bad I was unable to drink on two different occasions. My family and I will definitely not...

When you walk into Blues, it's like entering a little oasis right in the middle of town. This spot beautifully mixes cool industrial vibes with touches of nature, wooden shelves filled with lush green plants. It's a visual treat!

The ambiance here is just as inviting, with soft, mellow tunes setting a relaxed tone that makes you feel instantly at ease. What really makes Blues stand out is how attentive the owner is—she was there with a smile, making sure every guest leaves happy.

It's also super family-friendly. My kids had a blast picking out games to play, which made our visit a breeze. The menu had some standout items too, like the Bougie Bagels, which everyone should try!

And if you're into coffee, you’ll appreciate their well-roasted beans and perfectly made lattes.

Though the space isn’t large, its cozy setup makes you feel snug and comfortable, not cramped at all.

Blues is truly a gem, whether you’re serious about your coffee or just looking for a nice spot to chill with the family.

Can’t...

One star because the atmosphere is great. Everything else is awful. I’ve given this coffee shop multiple chances and been very disappointed every time…. “Fresh brewed” drip coffee that’s barely like warm, $4 “double” espressos that are small and cold, flat champagne…. There have been a few times that I’ve waited for several minutes at the counter and then left after being ignored. My most recent visit was my last visit. I asked the lady at the register for a small cup of milk on the side (I had ordered a double espresso), and she rang in a $3.50 golden milk (an actual drink). I questioned her about it, and she informed me “well it’s just milk with cinnamon, so yeah, I’m still charging that”. I asked her to remove it, which she did with a huff. When my coffee came, I asked for cream (pretty common offering at a coffee shop). She glared at me, said “that’s a cortado and an up charge “, and literally slammed a carton of cream down in front of me. Incredibly rude, and she wasn’t even right about what...