It's interesting the truth spin Luigi's has currently put on their website stating they are no longer delivering because "Postmates" is a problem. In truth I've done all but one of my orders as a pick up since this covid nightmare in March and consistently there was at least one or more issues with my food. Either it was missing some components or I was waiting in parking lot for 20 or more minutes past my pick up time. I totally understand sometimes things go sideways but how difficult is it to update the customer, to make sure order is doubled checked for accuracy or to take responsibility when it gets screwed up? I live literally 5 minutes away and have spent over 90 minutes sitting in the parking lot waiting on various orders which have only been 100% correct about 70% of the time. Something tells me postmates became a scapegoat for POOR planning and communications on the part of Luigi's STAFF. I'm currently siiting here 15 minutes past my pick-up time. If I had been alerted that there was delay I could have waited at home and not been writing this review. The one time I complained after waiting 50 minutes in parking lot for food I was given a $5 coupon. It was insulting really! Luigi's just get your sh** straight- I don't want a coupon, I want what I ordered mostly on time. For this current meal, I just got home and my order is missing the side of blue cheese and they put marinara on my pasta after I specifically chose Francaise sauce. C'mon, seriously!? It's very frustrating & disappointing. All that being said the food is usually pretty damn good, which is why we continue to be customers. TBH tho we order much less often due to trying to avoid the guesswork, waiting, and disappointment after dropping $70+ regularly on takeout. The food is great but expect delays and mistakes without responsibility.