Jersey Mike's Subs — Restaurant in Joliet

I would give this place a O if it was an option. The WORST CUSTOMER experience I’ve ever witnessed. Last night me and my significant other wanted sandwiches for dinner so we came to this location. We have been here many other times with no issues at all but last night drew that line. I asked for my regular #8 on white bread . The first issue was I asked for oil and not red vinegar but the lady put the red vinegar. I said okay I’ll deal with it but then as she threw my sandwich down on the paper to wrap it, my bacon goes flying out my sandwich onto the counter by the cash register . Unsanitary!!! The guy put the bacon right back on my sandwich and I said to him “ your not giving me that sandwich right” his response was “ well what do you want me to do about it “ mind you I worked in fast food over 5 years , you NEVER say that to a customer. The lady proceeded to say she will remake mine I said okay, my boyfriend goes to pay and we look at each other and said where’s our other sandwich. Some other guy comes from the back and I see the lady talking to him and he tells me their not remaking my sandwich just because the bacon flew onto the counter. I lost it, like excuse me ? So my bacon on my sandwich that I JUST paid for , that touched the counter where peoples money and coupons go that’s okay ? I have the names of the people who worked last night and the manager you BET I am contacting corporate. LEARN BETTER CUSTOMER SERVICE. I will be taking my service back to Romeoville where they do know customer service...

We usually love this place and the location but we had an awful experience today. We went in and ordered two #43's, a regular and a giant on rosemary bread. We pay and take them home, only to see we got the wrong sandwiches. Ok, that's fine. We live 5 minutes away. So we went back and asked for the correct sandwiches. The staff apologized and made us two new sandwiches, plus two free chips. We get home again, and the sandwiches were again not what we ordered. There were no onions or peppers or even the Chipotle sauce. Essentially we were given two beef sandwiches with cheese and mayo. Definitely NOT the #43, Chipotle Philly cheesteak. It's hard for us to go back now, being given the wrong sandwich not once but TWICE. Please take the time to train your staff on how to make the signature sandwiches so customers like us get what we actually ordered. We love this place and want to...

I want to start by saying I love their subs. Always fresh and taste great. This location has a serious management issue though. There was a huge promo today for 1 hour that has been posted publicly for days. You basically got a $25 order free. Of course come 5pm the online orders are pouring in. They have 4 people working. NOTHING PREPPED AHEAD OF TIME! Within minutes they have at least 150 orders that had printed out and it wasn’t stopping. They had customers in the store waiting to order who couldn’t because they said they had to make the DoorDash orders. They said they couldn’t turn off the online ordering because it’s a promotional thing and their manager “forgot” it was today. These employees were busting their butts. Manager needs to really get on the ball and should’ve been there to handle all the not...