Machetes Puebla — Restaurant in Joliet

The place seems to be under new ownership. Since it's new, all food, service, and atmosphere seem fresh. I hope quality does not decline with time. My favorite most is their salsas. Each one delicious with its own taste. My guests loved the warm salsa that came with the chips. The food portions are adequate to price. Please keep it that way. There is plenty of parking and seating. One thing I dislike and many will dislike, too. Is that they add the highest percentage of tip to your bill for groups of 4 or more. Also, our waiter had already clocked out by the time we finished. She was sitting waiting on her ride when we got up. The owner made her clean our table whe she was off the clock. It's not a cool move, I'd say. (I did tip extra and hope she kept it and...

The food looked very good although in the end I did not try it, the service was very bad. I only ordered a machete and a cemita to go, the waitress told me to wait 15 minutes, after 30 minutes of waiting and seeing how other people who arrived after me were served their food before me, I asked the waitress and she did not know what my order was, I showed her the receipt and she wanted to give me another order that was not mine, then she ignored me and I asked her again how much longer I had to wait for my food and she told me 15 minutes, again, I told her to return what I paid for my order because I could not wait any longer and to top it off she was not returning everything I paid, she said that she could not return the taxes, I told her you have to return everything I paid, in the end she returned everything I paid and she did not even apologize. What a waste of time 50 minutes waiting for nothing. La comida se veía muy buena aunque al final no la probe, el servicio estubo muy malo. Solo ordene un machete y una cemita para llevar, la mesera me dijo que esperara 15 minutos, despues de 30 minutos esperando y viendo como a otras personas que llegaron despues de mi les sirvieron su comida antes que a mi le pregunte a la mesera y no sabia cual era mi orden le mostre el recibo y me queria dar otra orden que no era mia despues me ignoró y le volvi a preguntar a ella cuanto tiempo mas tenia que esperar por mi comida y me dijo que 15 minutos, otra vez , le dije que me devolviera lo que pagué por mi orden porque ya no podia esperar mas tiempo y para colmo no me estaba regresando todo lo que pague decia que lo de los taxes no le podia regresar le dije tienes que devolverme todo lo que pague , al final me devolvió todo lo que pague y ella ni siquiera se disculpó. Que perdida de tiempo 50 minutos...

I was here for the grand opening. And went back just one other time. The first time there the agua de Jamaica was toooo watered down. The machete (don’t call it a quesadilla) was a 7 out of 10. I thought well maybe the place was to busy they didn’t have time time actually make Things good. The second time there omg the orchata tasted like milk with a hint of rice and sugar. The machetes masa was bad it had a sour smell. I did let them know and they laughed it off. Also they charge an 18% for 4 people or more which seems a little toooo much. Well over all don’t recommend the...