Panda Express — Restaurant in Joliet

Very rude, first of all, they have me wait for one or another side half of the time because they can't accurately forecast and predict when their high sale volume times are, so they start cooking more food only at that time. Second of all, after going to the drive through today, they tell me "we're sorry sir, we can't serve you food". I said to them why, they said "the server here doesn't feel comfortable working with you", and I told them okay, that's nice is there someone else who is available then, they said "no, nobody here feels comfortable working with you, we'll just have to ask you to leave". Okay, I told them is there a reason why? They told me "the server (Jasmine) said that you made a comment in the drivethru the other day". Okay, I said so what did I say? "Well you are on camera talking to her", and I said that is what a customer does when ordering food, so what did I do or say then, do you have any proof that I said anything bad? They said no and can't answer me and just said that I was there and on camera. So I asked for the manager (Angie) and to explain why they cannot serve me, she says she is not sure and that I can always call corporate if I like. No need to. I will just make the complaint here and also escalate it in other ways. I don't need to beg someone to serve me food, and no need to go to a restaurant that doesn't want or need my business. The server is always welcome to quit her job if she feels "uncomfortable" working with customers who didn't break the law and have no evidence of harassment or wrong...

I would love to give a big shoutout to Theresa and the manager Dyia I went through drive through they asked about if I wanted to donate to luries children’s hospital I told them of course they saved my daughter which they did the best hospital on this earth by far and I explained our story to them because they asked and they went to go get my total but came back handed my food and said we took care of it when I mean took care of it the store didn’t buy it they used there card personally and paid for my lunch brought tears to my eyes told everyone even called the store back to thank them again it made my day absolutely better they said with me explaining my story and me willing to donate and be so excited to donate truly made our day so I couldn’t do a survey cuz of me not having a code on my receipt so I came here personally to let everyone know there’s amazing people out there and some worl at the Panda Express on 59 in...

Do not use the online ordering at this location. They always have an excuse as to why our order is never ready on time. Once we arrived 2 min early and they said we were too early and had to arrive at the exact time. Another time we arrived 5 min later after our pick up time (which we ordered and pick up time was 10 min later. So we arrived 15 min after ordering) and they claimed it takes 40 minutes for the system to even send them the order. The one time they had pur order on time half the order was wrong. Then the online options have been wrong before. Having items they said they didn't have and not having items we actually ordered. (idk if thats a corporate issue or location issue) I've worked in food service my whole life so I understand a mistake or two/having a bad day but every time? Gave this place 4 chances only once were they super busy when we...