Shorewood Fitness and Nutrition 24/7 — Local services in Shorewood

This customer service sucks here! I cancelled my membership from Shorewood fitness over a month ago. At the time of the cancellation I PAID all my dues that were owed. I had the manger at the time of cancellation tell me everything was good I’m cancelled and I won’t be billed from them again. Well thank God i saved my receipt because today (4-13-2019) I get a charge from them for annual fee of $39.99 through my bank account.

I called them at 7am, the woman spoke to told me the owner doesn’t come in until 11am that she was going to pull my file and have him call me. Which he never did! I called back at 3:50pm and talked to a “so-called” manager with a horrible attitude. She told me that not only my account wasn’t cancelled but I had 3 accounts open. She acted like she didn’t care about my issue and even hung up on me after I told her that she’s a manger and this is the type of situations that managers have to deal with. She literally said to me “well thank you for telling how to do my job” then hung up on me.

About 5 minutes the owner calls me back 1. He didn’t apologize for anything. Not calling me back nor the service I received from his employees. He told me on the phone “my system doesn’t show that your account is cancelled” and that he can start to cancel my membership now. I stated to this owner that my account should already be closed for over 30days. I asked him how does a customer walk into his gym, cancel their membership, have a receipt and two electronic signatures on the receipt (mine and the one the managers) but their system doesn’t show that I’m cancelled!! It makes me really frustrated that I had drive all the way to gym to show proof of my receipt that my account should be closed.

The owner didn’t take ownership of them messing this up he stated “I’m just an owner this ABC billing department fault” and I still have to wait 3-5 business to even receive my money back. So if you ever have to cancel your membership from this gym save your receipts and cancel your credit card you signed up with them because they will charge you. Makes me wonder how other people they have...

06/25/19: Cleanliness is OK. Lockers rooms are most of the time clean. Machines are probably cleaned on a monthly base. Defective TVs have been removed from the treadmills and not replaced. Out of work machines are still waiting to be fixed... 10 months now :( Not really much improvements.

02/28/19 Update: That review has been read and some improvements have been made regarding cleanliness but still some way to go from what I've been used in other gyms... keep up the good work! A couple of machines have been fixed. Still 3 out of work... for over 6 months now.

01/31/19: Well equipped but can improve cleanliness and maintenance. Mirror and sinks in locker room are always dirty and cardio machines are disgusting right now (see attached pic). To the owners: Clean the machines or ask/require members to come with an extra pair of shoes and change them when they arrive. To the members: R.E.S.P.E.C.T. for the owners and other members. Do not get on the cardio machines with snowy shoes!! Water fountains also are never cleaned. One of them has some kind of pink mold developing on the tap. Obnoxious!! Finally out of order machines are not fixed. 5 so far and counting... for...

Shorewood Fitness is hands down the top-tier gym in the area. From the state-of-the-art equipment to the incredibly knowledgeable and friendly staff, every visit feels like a top-notch experience. The trainers are extremely professional and tailor workouts to your goals—whether you're a beginner or an advanced athlete.

The facility is always clean, well-organized, and has everything you need: free weights, machines, cardio zones, and even recovery tools like foam rollers and stretching areas. The group classes are fantastic, and the atmosphere is motivating without being intimidating.

What really sets Shorewood Fitness apart is the community vibe. Members are supportive, and the staff remembers your name, making it feel like a second home. If you're looking for a gym that actually helps you see results while keeping you excited to train, this is the place!

10/10 recommend—worth...