Potter's Restaurant & Lounge — Restaurant in Kalamazoo

3 of went in last night for the first time. service was slow when we first got there. Then it got worse took about an hour to get our Beer after that. . we had to ask another server to get our drinks for us. our server didn't come over. I had to wave and holler out to get our servers attention. I asked her for my tab. it took about 15mins minutes to get my check. I had to get her attention again to get a pen to sign the bill. That was very quick. I signed the bill and left. If course I realized that I didn't remember the credit card. so I went back inside and looked for the card I also be checked the tab I signed to see what card I used.lol .I left and when I was leaving the manager came running out and said that I didn't pay for it .I explained that she gave me a pen and I signed for it.He said she never put it in the system. I asked him why did she give me a pen to sign the bill? And didn't you see me come back in to verify that on the bill at that point I gave him my credit card and he took it. I signed the tab.. He didn't say anything no apology no smile . I am most upset about how it made me look like I ran out on the...

Had a great meal here, 6 of us ate after the air show and the food was fantastic. We almost skipped the place due to a poor review from 4 months ago but we were tired and staying at the hotel so we decided to try it.

My mother in law had the meatloaf which we all tried and it was great! Kids had the burger topped with pulled pork and couldn't get enough. Wife and I had the Portobello mushroom Philly cheese sandwich and it was really good.

We spoke with the executive chef. Paul, who started cooking here in May. He said he dumped the old menu and we have to say he did a fine job on the new menu!

Pricing was very reasonable with the burgers with the extra coming in at $12, Philly's at $9, and the meatloaf $10. The wait staff was very friendly and the drinks were good to.

Oh try the chocolate cake,...

Service was slow because we had a lot of ppl and they could not handle it one waitress to wait on about 30 to 35 people. Bartender was rude they had very few menus to go around for enough people to be able to make their order. I don't think I've ever went anywhere and had service as bad as I had it there. I don't blame the waitress because she was doing the best that she could by herself. But whoever was over the club and restaurant they should have gotten her some real help to take orders I was asked for a drink order only one time and she never got back around to me to get another drink. The bartender if you went up to the bar he was rude and said that he didn't have time to wait on you to give you a drink see...