Andy's Frozen Custard — Restaurant in Kansas City

I recently visited Andy's Frozen Custard with my family, and the experience was delightful. We opted to walk up to the counter, and despite a few customers ahead of us, we only waited about three minutes before placing our order.

The staff at Andy's were excellent and incredibly friendly. Their cheerful demeanor and willingness to help made the experience even more enjoyable. It was clear that they take pride in providing top-notch service.

Our order, which included a variety of ice cream treats for the whole family, was prepared quickly and accurately. The custard was delicious, rich, and creamy, living up to Andy's reputation for great taste. And, I must add that, unlike many customers that have a problem, I am confident that the staff would bend over backwards to fix any issue that arose.

Overall, the combination of prompt service, friendly staff, and fantastic ice cream made our visit to Andy's Frozen Custard a wonderful experience. We will definitely be...

I just experienced a wild encounter at this store. It's 9:30 at night, freezing cold, and there's a young woman outside taking orders. When I reached the window, I witnessed an insane interaction. The young woman, clearly cold, approached what seemed to be a supervisor, only to be mocked and told, "it's not that cold outside." This man easily has 200 pounds on her, of course 40 degrees isn’t “that cold” to you… you’re well insulated. I literally had to listen to him dismissing her discomfort while she's shivering. When I voiced my concern, he sent her back out to take orders… while it was slow.. it’s not like there was a line. If you’re wanting to take orders at the menu then get an intercom system instead of making their staff endure such conditions. It's unacceptable to see someone shivering while I make my order, and overhearing the conversation showed a lack of care for their staff's well-being. I refuse to support a business that treats their team so...

I had just went through the drive through for a Large Bootdaddy concrete with chocolate custard. I ordered it To-go so it was placed in a bag, upon me checking in the parking lot, I noticed that it wasn't made with chocolate custard. I walked up to the window and politely asked for a replacement, and turned down the already made "incorrect" desert. It was nice until I got my replacement,as It was filled just above half way. once I conferred with the young man about it, he said "that's what you ordered" and slammed the window. I felt I was very polite and honestly it detests me that I had put my money into this business. Side note- there was no other customers at the store, and was still treated this way. For me to pay full price for half of the product, then refuse service,...