OurHouseKC — Restaurant in Kansas City

Update (5/21/24): Very rarely does a business listen to the customer and take the feedback seriously. This one did - allow me to explain. Husband and I were craving the QuesoBirria Taco Tuesday Special. Contacted them reluctantly to place a carry-out order due to previous experiences.

Nathan answered and was polite, efficient, accommodating and more. Arrived to pick up the order, I was early so it wasn't quite ready yet. Lincoln greeted me with a winning smile and a very helpful attitude. I was offered a drink while I waited and they both came to provide updates on the order throughout my wait.

I was so impressed by the turn around in customer service that I spoke to the manager to express my gratitude. All I have to say is Nathan, Lincoln and Joe knocked it straight out of the park and provided me with such a stellar experience that it restored my faith in this business and the service they now provide.

Excellent work guys, please keep it up! I see you and it looks great on YOU!!! We'll see you all next Tuesday and the Tuesdays to come.

Previous Review: My husband and I visited Our House KC today. Upon first entering the atmosphere was good. Olaf greeted us as we came in and we ordered Tatchos and QuesoBirria Tacos 🌮. I didn't like that we were required to leave a card to begin a tab but since it was our first time there we cooperated.

The Totchos arrived first and it was a huge portion. They were good but not as hot as I was expecting them to be when the plate was delivered. Our QuesoBirria Tacos arrived second and were absolutely AMAZING - my sincerest compliments to the chef. The beans that came with them were very flavorful and the consume had a smoky flavor to it and consistency that can't be beat. They were cooked to absolute perfection.

We sat and sat and sat waiting for our check and "To Go" items to pack up our left overs. Olaf assisted everyone else and didn't come back to check on us or send anyone over. When my husband finally saw him he asked for him to come to the table and he says "What do you need?" My husband said " We need you to come over to the table please." He then proceeded to ask what we wanted and sent us to get "To Go" containers ourselves.

Joe from the back happened to walk out and was very kind and helpful. I really appreciate him. They seemed to be understaffed and I hope they adequately staff so the customers can be better assisted.

The food was awesome. Everyone but Joe and the chef needs to step it up on the customer service side, but I can say the value for the money was good. I'd definitely go back for the QuesoBirria because they're some of the best in town but it'd definitely be for carry out only. The dining in experience left something to be desired.

Update 2/1/24: Contacted this business to order the QuesoBirria Tacos for carry out. Brian answered my call. Upon me beginning to place my carry out order he says "Nope. We serv'em on Tuesdays." When I clarified with him they only offer the Tacos on Tuesday he said "Yup!"

I found his tone and approach very off putting and rude really. The food here is awesome the customer service definitely needs some...

This is based on a Sunday around brunch time, but I was really disappointed in this place. We are in from out of town and read some of the reviews and decided to try it. First off, parking is very limited, we had to park farther away and walk, which we were fine with. Then find out its more of a "self serve" experience. You find a seat (which was near impossible on this Sunday), then you go to the counter to order, was informed the food time is running about an hour or more, then had to go grab my own silverware and drinks. The tables are very crammed together and we sat next to a very loud table and it was very hard to hear or talk. The food was longer then an hour. They do have a small bakery you can order from while your waiting, but didn't want to eat huge pastries before my expensive meal came out, so just waited, and waited. If you are in a hurry, don't come here, if you are wanting to relax and talk to your company, don't come here. I ordered the oatmeal, it was cold and my husband had eggs, toast, bacon and biscuits and gravy, he didn't like it. A lot of people were here to drink mimosas and alcohol, so if you want that, it looks like a great place.

*The owner replied to my review, and stated my wait upon looking at my ticket was 48 minutes which is less time then quoted..so, my mistake. It was a 48 minute wait on cold oatmeal. She also stated I could have asked someone to remake the oatmeal, yes, I could have. At that point I honestly wanted to leave. She then states that apparently they are not my "vibe". Apparently not, and since this is a REVIEW site, I'm helping others and reviewing my experience. Oh yes, and she corrected me and said there is a parking garage behind the building, we did not know this. She said it's POSTED, apparently i did not see this, so if you go, there is a parking garage...

Tried for the first time last night, had the alfredo and got food poisoning. It was one of the worst food poisonings I've ever had. Called this morning to inform the restaurant, just give them a heads up, and the manager Maggie was very rude on the phone. Tried to gaslight me saying I didnt get it from them. Then goes into this long winded explanation on how their meat is cooked(idk why). She then kept telling me "they have never had a food poisoning complaint" and basically that I couldn't have gotten it from there. The only reason I called was so they were informed, not to be berated and basically called a liar. I do not recommend!

Edit: Maggie, I wasn't hostile on the phone. You asked me one question : what did i eat? Then you monologued about how your meat is cooked and how you have never had anyone complain about food poisoning before. You did not listen to me at all. Also food poisoning can hit as early as 2 hours after consuming food. Which is what happened. If you had given me a chance on the phone I would have told you we ate around 6:30, sat there till almost 8(you were not busy), then by 8:30 I was puking up only your food. But really I'm not surprised by your reply based off of how you respond to any poor review on here.....the hostility is on you. Side note, check your gaslighting for telling...