Starbucks — Restaurant in Kansas City

This location is the worst I've ever been to. I placed an order on the app like I always do that way my order is exactly what I order and not messed up and proceeded to go through the drive thru to get my order. I have done this a ton of times at other locations and never once been told that's not something they want you to do. As soon as I tell the person on the intercom my name she starts scolding me like a child about how it's not acceptable to place an app order and then come right away to get it and how she's talked to me about it repeatedly and just yesterday and it's not acceptable. I DON'T LIVE IN THIS CITY AND IVE NEVER BEEN TO THIS LOCATION BEFORE! I went inside to talk to whoever was taking my order only to find out it was the store manager. She proceeds to explain how she's gonna change the store and how frustrated she is with people ordering like that and continues to have an attitude and scold me like a child. I tell her that's not acceptable behavior no matter how frustrated you are and how I'm not from this city and have never been to this location. She acted like I was lying the entire time. This woman needs fired immediately. How she even reached the position of store manager is a mystery. The entire vibe of the store was depressing and everyone seemed on edge and mad about something. My coffee tasted terrible too like it was watered down and I couldn't...

I recently had an exceptional experience at Starbucks, and I must commend the outstanding customer service provided by Sarah May. Every time I visit, she introduces herself and always asks for my name, making each visit feel personal and friendly. Her dedication to creating a welcoming environment is truly remarkable.

Sarah's customer service skills are exemplary and set a high standard. She consistently goes above and beyond to ensure customers feel valued and appreciated. I believe she would be an excellent trainer for other staff members, helping to elevate the overall service quality at Starbucks. In fact, I think she deserves a raise for her exceptional efforts.

Sarah’s approach to customer service reminds me of the renowned service at Chick-fil-A and QT. If Starbucks had more employees like Sarah, trained to her high standards, the company could easily match or surpass the customer service reputations of these other well-known brands.

In summary, Sarah May's outstanding service makes my Starbucks experience consistently enjoyable. She is an asset to the company and deserves recognition and reward for...

I am a very loyal customer to this specific location. I visit almost everyday if not twice a day. I came through the drive thru today after 6 pm. The gentleman taking my order asked what I would like. I ordered my Venti coffee and his response was MA'AM!!!! I responded with ma'am? Questioning why his response was ma'am. He then corrected me and said it is sir. I then responded with no you responded ma'am after I ordered my coffee what was that about. He continued to give me an attitude so I parked and I went inside to speak with a manager. The manager said that no one should be talked to that way and that he would be having a conversation with this employee later. I explained that I'm a very kind nice person that supports this business and I think it's very unfair to be treated like this without having a reason. I asked the employee for the reason why he responded like that to me but he'd had no words. This has upset me very much without understanding why I was treated this way leaves me with the bad feeling to support...