Starbucks — Restaurant in Katy

⭐️⭐️⭐️⭐️☆

I was honestly torn on how to rate this visit. I originally ordered a coffee, but their brewer had shut down. I completely understand, technology breaks down and things happen. The part that disappointed me was that I ended up being charged more for a different drink, instead of them honoring the lower price of what I originally wanted. I didn’t ask for them to lower it, but I feel like it would have been a nice courtesy.

The reason this is not a one or two-star review is because of Elliya in the drive-thru. She was so sweet, genuinely kind, and apologized more than once for the inconvenience. She even took the time to ask how my day was going. Her customer service is the reason I’m leaving four stars instead of less. If it wasn’t for her kindness, this review would’ve...

This Starbucks has gotten progressively worse over the last few month. It takes AGES to get simple drinks. You can tell they are bombarded by online orders and need employees specifically for those so the drive thru can move faster . The customer service inside is lacking . I was literallt standing in front of Amber for a whole 5 min and she said nothing not even a greeting or "well be right with you" from the OTHER end of the counter Abbie greeted me and fixed that part of...

I was simply relaxing in the lobby, and a worker who I believed had a beard and was wearing a black hat kept bothering me while I was trying to do my work. I clearly had headphones on, but then he continued talking to me in which I did not feel comfortable. Please let me have some space and enjoy my breakfast. Oh...