Tacos El Grande #2 — Restaurant in Katy

Dissappointed in terrible customer service and bland food. I've been a loyal customer for years when the original Franz location started off. I stopped coming for a couple of months since the food is not the same and tastes bland and old. Decided to give it another shot, called in a nacho order 20 min ahead waited in front of the truck for another 5 min because the lady's were busy. She said my order would be another 15 minutes because she got my order wrong and thought I said fajita when I said pollo. She was very rude and I'm disappointed especially because I know the owner is hard working but if these are the people he's hiring somethings got to change. Ended up not buying anything and went to the taco truck down the road Taquerita el rancho where the service and...

Went here last night for tacos , so as I was waiting on my food I seen all the employees hauling over my food, as the buzzer went off to pick my food up and they was discussing something, me not thinking to much of it , I grab my food thank them and he laughing as he handing me my food , STILL ME NOT THINKING NOTHING OF IT , GET TO MY HOUSE OPEN THE BAG AND LITERALLY THE FOOD IS SPOILED , SMELT LIKE A DEAD ANIMAL !! I WAS REALLY HURT BECAUSE OUT OF EVERYTHING IN THE WORLD WHY PLAY WITH SOMEONE FOOD !! I DO NOT RECOMEND THIS PLACE AT ALL THIS IS SO SAD THAT YOU CANT EVEN SUPPORT SMALL BUSINESSES NO MORE WITHOUT STUFF LIKE...

Got the enchiladas with chicken and I was completely disappointed yet again. I’ve gotten them before and the enchiladas were more so decorated in lettuce. This order well got chicken but no cheese and they were not rolled like enchiladas they were folded like tacos. So it was a big mess they were sitting on a bed of lettuce which makes them cold quicker than more lettuce on top. Why???Needles to say I won’t go back we literally spent like $32 just to trash the food because in addition the chicken was hard and salty. Save your money guys make your own enchiladas at home for way much...