Teriyaki Madness — Restaurant in Katy

First time customer... There were 6 of us in the party. 4 kids, 2 adults Not what we expected going in. We thought you can choose your ingredients from a line and they would cook it in front of you in a wok. Ordered like a fast food chain at the front. Cashier was not too helpful as this was our first time and wasn't very interested in answering questions. Sat down. Waited the same time you would at a restaurant. Food looked pretty much as advertised. No complaints from any of the kids, including my very picky daughter. Food tasted good. Teriyaki sauce at the table was really good. My lack of 5 stars stems from three things...

1. I was hoping this would have been a lot healthier option than to fast food wgere I would be able to choose from a wide variety of vegetables and have a fresh, somewhat healthy Asian style meal.
2. Incredibly salty. After eating it, my tongue felt like I ate a bag of sunflower seeds and I couldn't drink enough water all night
3. Cost. It ended up being about 11.50 a person. Considering most of our family is made up of kids, (13, 11, 9 and 6), it was on the pricier end for what I would consider a...

Do not eat here unless you like hair in your food, burnt food & horrible service! I cannot believe the unprofessional of the staff & the horrible food & service. I had to call bc we did an order through UberEats & one of our 7 bowls was missing. At first, he wanted to remake it but i had to go pick it up. Defeats the purpose of delivery. Then, he said they could refund it. While on the phone, I opened my bowl to share with my daughter & a long strand of hair was in the rice! 🤮 I asked to speak to a manager & the employee put the phone down & told the manager what I said & that I wanted to speak to him. The manager asked why & refused to get on the phone! Unprofessional! I made the drive on over. Once there, he denied talking to me on the phone & I let him know he refused to pick it up. He offered to refund our entire bill, yet here we wait for our refund! This place will NEVER get my business again & calling corporate office is a bigger joke bc no one answers or...

Love teriyaki madness but this location needs to fire everyone and hire people that want to work.

I came by two weeks ago and waited at the counter for about ten minutes. Nobody helped me but everyone in the kitchen saw me there. I left and went elsewhere.

Today, I tried again and there were no guests in the lobby. I stood at the counter for about five minutes and received no help. The only person in the lobby was a very overweight woman who was obviously an employee. She was wolfing down food and she saw me but continued to eat.

The kitchen staff told her something in Spanish and she responded in Spanish and continued to eat.

Sad because this COULD be a great and successful restaurant. But the investors or leadership need to evaluate who is there working when no one is watching.

There will not be a third attempt. I’m not...