Runza Restaurant — Restaurant in Kearney

I typically encounter good service when patronizing Runza restaurants, but my last visit to this location, on the evening of May 28th, was an exception to the rule. The employee stationed at the drive-thru window, a young man no more than 17 or 18 in age, had a markedly sullen and discourteous disposition throughout my interaction with him, brusquely telling me the total of the bill and then coldly handing me my order without uttering a single other word or expression. The young employee's total lack of interest in both his job and the basic service industry standard that all customers should be shown common courtesy was plainly evident. Yes, stories of surly employees are (unfortunately) far from uncommon these days, but I expected - wrongly, as it turns out - that a fine Nebraska fast-food establishment like Runza wouldn't succumb to the trend of poor frontline service that has befallen its regional and national competitors. I can only hope the poor experience I had is an anomaly and not a...

We order $40 worth of food and they forgot two burgers and a fry so we pull around and go inside. They realized they messed up the order so they said they would remake the whole order. This was great because it took so long that the first order we were given was cold. The Dr Pepper was flat too so they changed it out and gave us two new ones. Get all the way home with our new food and all of the cheeseburgers are lukewarm, greasy, and smashed. The buns were just a mushy mess. All 4 of them. It was probably the worst Runza we’ve ever had. I don’t know what happened but if that’s the new standard we won’t be back. I’m glad they offered to remake it but it really seemed like they actually just gave us what they forgot to the first time and never...

On the few occasions I've gone to this location my runzas were dependably undercooked, and the last trip my fries were so undercooked that they were still white and completely soggy with no crispness whatsoever. It took 10 minutes in the air fryer to finish them. The wonderful and friendly service is the only thing keeping it from 1 star. Don't understand why I don't run into this at the...