Keller Tavern — Restaurant in Keller

Service was way too slow on a Saturday afternoon. The manager, Alyssa, decided to only schedule herself that day and then get an attitude when we complain about the 20 mins it’s taking her to grab one drink (bc she forgot what the other drink was so she dropped one and took ANOTHER 20 mins to get the other drink.) She then had the audacity to snap back at us when we complained and said she’d just grab our tab. We waited, yet another 20 mins, so we have been here an hour, and decks, since we weren’t getting our second round, and we weren’t getting the food we ordered 40 mins ago, we’ll just leave cash on the table and go. Clearly Alyssa did not think her schedule through so we’ll just get out of her pink hair. I said to my party “you know she said she’d be back with the tab, but it’s been 20 mins. How much you wanna bet that, as soon as we stand up to leave, she’ll come running out here.” My party was smart not to take that bet bc Alyssa not only came running outside, but she didn’t even have the bill she said she was bringing siNcE wE wErE sO rUDe. Or our food. Or another round! 🙃 So she wasted her own time dealing with people who were absolutely not going to tip her, instead of helping the 50 other guests she had inside. Keep in mind! It’S jUSt hEr tOdAy!1!! So all her regulars suffered while she was too petty to just comp the food we no longer wanted due to slow service and rude staff. I would recommend avoiding this place if Alyssa is still the manager. Plus their health code violations—yeesh. Srsly Alyssa, you won’t get far spending your time and energy on people whooterally aren’t worth your time. Just comp it, move on, and treat the next guest better than the last. One day...

This place is still as awful as it was the last time I went there, due to the service of the bartenders. My husband and I went friday night and the visit started out fine. Then we ordered an appetizer which they were out of, so the girl bartender recommended something that resembled jalapeño poppers. Food came out and it was fried cream corn. We wanted to send it back since the order was wrong and the guy bartender was visibly annoyed that we didn't eat it and claimed he would have to pay for it. Didn't apologize for the order being wrong or offer to get us something else, and was downright rude about the whole situation. The way he handled it was uncalled for and could have been an easy fix, but he ruined our experience by being a complete jackass. He continued to ignore us until my husband got agitated and wanted to close out our tab. We've never been treated so poorly at an establishment and will never be back. Confused as to why it's so difficult for the managers of this establishment to find decent bartenders that know how to be...

Went to this restaurant for lunch normally they would have a lunch menu but today for some reason they didn’t OK cool so me and my son a place to eat to go order. After waiting almost 45 minutes my son went in to see was the food we’re done the waitress very rudely told him that he didn’t ask for the order to go. Made it home with our meals and the Salad was old to the point it was black on the ends. So, I decided to give them a call, the same rude Waitress answer the phone I told her my concerns and very rudely she asked if I wanted anything else. I asked Will where the other size is she said them so face and I couldn’t Recognize what you she were saying . So, I decided on Waffle fries and before I could make it in the door. She was handing me my fries with and Attitude and threw the salad in the garbage. Made it back home to my know cold wings and one of them is about to take flight...