Cakeworld — Restaurant in Kendall

This past Saturday I celebrated my daughter's 10th birthday and as usual I ordered her cake from Cakeworld. When I placed the order a week earlier I had left the first picture you see below (hues of black, purples and blues) with the lady who took my order. When I picked it up on Saturday I was shocked to see that the top of the cake was decorated with gold (see second photo below). I asked the lady behind the counter who was helping me, why the cake top was gold, and right away she went on the defense and said that they follow the photos (she said this without looking at the photo I had provided). She went to the back to retrieve the photo 1 below and insisted that she saw gold. When I argued that it didn't she asked in a rude tone what I wanted to do. I explained that I was on my way to the party and had very little options. I asked to speak to the baker. When he (I believe is the owner of the place) came out he said that in his opinion the cake was beautiful and I responded that it wasn't what I had requested. I asked if he could spray it blue and purple and black (as the theme of the party was "galaxy") and he said he couldn't guarantee that it would come out looking nice. I didn't want to take a chance at this point and asked for a discount. He refused to give me one. All the while never accepting their mistake nor offering an apology. I had no choice but to pay FULL PRICE ($4.00 per person) for a cake that I didn't order. To make matters worse the lady who was helping me was sooooooo rude and with the worst attitude. At the party, the cake tasted salty. Definitely very disappointed!!! I'll be looking for another bakery because they are not providing a good service nor a...

I love local business, I really do. Always come here, but lately..... no one In this location upholds face mask policy or social distance. Owner nowhere to be found. This has been going on for months and I thought it was just a one time thing.. When i first went in there was a group there without face masks and i didn't see till after. When i pointed it to the waitress she advised they were eating, i advised her they weren't, no food coffee cups nothing....because there were so many people i decided to step out and wait...meanwhile i see she's taking more orders and completing their orders while she tries and finishes mine. I went to go back in and pay because she signaled me in...as i walked out i took a few pics. You can't see the rest of the folks because the gentleman is blocking the others leaning against the glass. Be this establishment needs to be responsible! I get it, we all drink the same cuban coffee and think we're invincible but we aren't! You had people leave and look from the outside because they didn't risk it. Please guys! For this communities...

I am customer of Cake World Bakery since 1980. Today, I went to buy 2 pan con bistek, one to eat there and the other to take home(which got cold) I wait my turn and order my 2 pan con bisteks , one Malta and one Materva , (by the way your pan con bistek is delicious). The black hair girl sent us to seat an wait. Later, We ate our pan con bistek, paid and ask for two lottery tickets, for our surprise the black heard girl that was attending another customer, prohibited the girl that collect our money to sale the lottery ticket. We wait 40 minutes more to play the lottery She complaints that they are not allow to sale lottery tickets until the bakery is empty because the bakery does not earn $ from it. It is a shame you do not consider us as a customer....