Li'l Firehouse Coffee — Restaurant in Kennewick

Today I decided to stop for coffee around 5 a.m. at this business requested only one scoop of sweetener. When I got home and tasted the coffee, it was overly sweet, so I went back to have it corrected. I explained the issue to the employee, who responded rudely and questioned whether I had been clear about my order. This was unnecessary, as I know how I like my coffee and had clearly specified my request.

I was particularly disappointed by the attitude when the coffee was remade—it felt as though I was an inconvenience rather than a valued customer. Unfortunately, this is not the first time I’ve encountered rude behavior from the staff at this location.

Customer service is a vital part of any business, and I hope the owner actually takes steps to address the staff’s consistent attitude issues. Employees who work with the public should genuinely enjoy interacting with customers, and this doesn’t seem to be the case here. I urge the owner to hire individuals who are better suited to providing a positive...

If I can give them less than 1 star I would! The Kennewick location has the worst costumer service I have ever seen!!!! I decided to try them today because they are close to my work location. I went through the drive thru and when I got to the window, my car’s tire popped because I drove over pieces of glass. That’s when I realized that the barista dropped the tip jar on the ground (on the drive thru). The jar was made of glass and she did not bother to go pick it up so it doesn’t cause any problems to the cars. They didn’t not even warn me. After seeing what happened, the barista was like “I’m sorry I didn’t have time to move it. Can you please move your car out of the way though?” I was shock!!! This girl did not even care about what happened even though it was mostly her fault for causing a hazard on the drive thru. On top of that they didn’t even follow up with me or give me my coffee as a gesture. Never going...

I was told very rudely by multiple staff at Lil Firehouse Coffee they would no longer honor my free drink punch card. I spent money on these drinks with the intention of getting the punch card redeemed for my purchase. Instead I was told by the supervisor I should have known they were no longer accepted because it was posted on their instagram. Keep in mind these cards have no expiration or link to instagram on them. They were extremely rude to my husband and I and refused to give us our free drink. I do not care if they switched their system, I still purchased these 10 drinks regardless of their current system. I have redeemed my roasters/black rock stamp cards as well as Dutch bros cards who have also switched to an online system just as they have, and every other coffee shop has honored them or switched my points over. No Karen here, just really bad service that this company and customers should...