Amante Pizza and Pasta - Kent — Restaurant in Kent

Tonight my husband and I decided to give Amante’s another try after the last 3 times of being very disappointed. We use to love their Sicilian pizza until about 8 months ago when we ordered our favorite Sicilian for dine in and when it was brought to our table and dished up we were shocked to see that our pizza was soggy to the point when we went to put a piece on our plates all the toppings fell off. The crust was so thin toward the middle and end that it just went limp. We couldn’t even pick it up and eat it like a normal slice of pizza. We had to eat every slice with a fork. We thought this was just a fluke until we tried it again a couple months later and it was the exact same way. At that time we decided to say something to our waiter who apologized immensely and explained that the Sicilian needs to be cooked longer than most pizzas and that it must not have been the last couple times. We thought the problem was resolved until tonight when we decided to give it one last try. Unfortunately it was as bad or worse than the last couple times. We talked to our waiter again just to get the same excuse. At this point the waiter tells us that he is going to go talk to the OWNER. We figured since he was going to go talk to the owner that he/she would come out and talk to us but to our surprise she did not. She had him relay a message to us that she was surprised and had never had this complaint before. Hmmm interesting since we had complained once before. Don’t you think as the OWNER that you would want to get off your high horse and come out to see exactly what the issue is and talk to your customers that are trying to tell you that there is an issue with your product so you can fix it. No she just stood behind the counter being non productive. After tonight she lost a customer! We will not be back! I hope your “I don’t give a crap” attitude was worth losing a...

1st time Diner with husband. AMBIENCE: Dark, open space, reminded of old pizza huts, and nicely say in my deep-southern way "a hole-in-the-wall-worthy-of-any-foodie! Bathroom was more bar & lounge- I would have rated 5-star had it not been for this WAITER: Curtis- courteous, attentive, a gourmet-cuisine-mannered - found mostly in $$$$. Pleasantly surprised! WINE: Loved the Cardinale Sweet Red, nice change from typical wine offerings. FOOD: COMPLETELY 5-STARS! I had Curtis' favorite, Alfredo Fromaggio w Meatballs(no Gorgonzola, extra Mozzarella). W-O-W!!! Hubby had classic Lasagna- smaller portioned than mine, he rated it a 4-Stars. PRICE: Unusually low by about $4 per entree (amazing if you don't expect the usual FILL-EM-UP-BEFORE-MEAL items, ie. Breads, salads, appetizers). Shocking, when Curtis told us about their current coupon offering (buy two pasta entree's, get 1 @ 1/2 price!!! That's just unbelievable!

SUMMARY: Overall great experience. Knock-out food. Amazing wait staff. Wine, Entree, & Tip & Leftovers....under $40!!! We have plans to drive out of our way for this True-to-Form gourmet pizza & pasta. Next time, we will bring our Italian family.

Thank you, Curtis & Compliments...

Pizza never arrived, waited two hours. Called for updates and was told that the delivery driver was missing and couldn't be find. No offer to send a new pizza to me. Getting a refund was a nightmare and took weeks, it should have been automatic.

Amante's response was EVEN WORSE than than the underlying situation. They initially had no intention of either delivering the pizza OR giving me a refund. No one bothered to call me with an update. I called several times for an update and was placed on hold for ten minutes when I did reach someone.

I then asked for a refund and was put on hold for another 15 minutes, and then the employee begrudgingly offered a refund. The refund never came though. I had to call and pester them for THREE WEEKS to get a refund. At about week three, they told me they could not issue a refund directly, I'd have to get it through their web checkout company, even though it was the Amante driver who never arrived.

They never said sorry or took any responsibility for the mistake. Completely unprofessional, they lost a long-time customer. Please spend your money somewhere that treats its customers with honesty...