Emerald City Smoothie — Restaurant in Kent

I gotta share this.... I was in town visiting from San Francisco, coaching in a regional basketball tourney, and in between games, stopped by to grab a smoothie (saw all the great reviews and didn't want the same-ole-same ole jamba drink) ... now my son (8th grade who is trying to "bulk up" before playing HS ball) was fighting me on going b/c he just wanted to hit JJ, grab his 'goto' drink and head back to the gym... however, when in a new city, I like to check out the local "goodies" and BOY OHH BOY did this place live up to the reviews! 1st as soon as we walked in, my son knew immediately this place was a good decision... with all the protein choices he had, immediately he began to smile.

Next the service was AWESOME! Brooke was so incredibly helpful and welcoming and she was holding down the fort on her own... Knocking out 5 or 6 smoothies with ease handling the customers before us. Then got to us and ordered the mondo PB smoothie + Lemon something or other... added some extra fruit and while she was whipping it up (all with the most pleasant smile on her face)... she found out we were just visiting and recommended several hiking options close to where we were staying so we can pass the time instead of just sitting in the hotel.

Needless to say, my son and I took her up on her recommendations and not only had a great weekend of basketball, but also checked out some cool falls and trails, and enjoyed some of the most delicious tasting smoothies (The PB really does it!!) that we ever tasted. Now my son wants to us to setup more tournaments in Seattle!

Great job guys... keep up the good work and Brooke... keep...

I'm very disappointed. I normally have no issue getting my smoothies at this location as I love ECS and have it at least 5 times a week however today I went there and ordered a berry berry smoothie, right after getting into my car and after tasting it for the 1st time it was really bland and it was tart/sour and tasted watered down, I didn't think anything of it at first but when I got home and as I continued to take drinks off the smoothie it became apparent to me that something was wrong with the drink not only did it not taste like any berry berry smoothie I've gotten in the past it was really bland with this strange sour tartness and it tasted really watered down and I could tell there was absolutely zero whey protein in the drink. Well a few hours later I came down with a killer stomach ache even though I only drank 1/4 of a 32 oz smoothie. I am very disappointed in the quality of the smoothie, like I said I've never had any issues in the past this is the 1st time but this experience was so bad that I felt compelled to share my experience today. I dont know if I would visit back because of...

If I could give 0 stars I would. Today was my first time visiting, and there was 0 customer service or any sort of welcoming attitude. The two girls ignored me except to ask "Are you Doordash?" to which I replied with no, and they promptly went back to ignoring me. A man walked in behind me, and immediately was asked "How can I help you?" I asked one of the girls after a minute or so of this "Is this where I order?" and the girl responded with "No, over there." I stepped to the side she pointed and they continued to ask the gentleman for his order, and I was not spoken another word to. I was on the clock and could only spare five minutes, and had to walk out and get back to work. I hold a customer service based position and find their attitude and actions deplorable at best. You can absolutely tell they couldn't care less about...