Pizza Hut — Restaurant in Kermit

No Stars! but it wont let you post unless you click at least one star!

There is a person working the register who is extremely rude every single time I have to deal with her, and i am not the only person she treats this way. I have witnessed it with other customers and other people have told me about it happening. When you make a complaint with the manager, nothing changes except she proceeds to be even more rude to you because you made a complaint. She will stand at the register and argue with customers, then proceed to talk about them in spanish to other people as the customer is standing there waiting; I guess she thinks they can't understand what she is saying. Well, she might want to rethink that! This is no way to treat anyone! It is atrocious behavior, very unprofessional, and uncalled for.

Do you not realize that Domino's is opening a new location here in Kermit? This rude employee will for sure help Domino's take away your customers. Keep letting this employee treat people this way and she will run off all of your customers!

She does NOT need to be at the front register whatsoever! This is not the type of person customers should have to encounter when they walk in the establishment.

It is not that difficult to acknowledge a person standing by the register.... "Hi, give me just a moment please.." or "Hi, what is the name of the order you are picking up? Ok, it is not ready yet. It will be just a bit." If a person cannot pick up this simple skill of common courtesy, do NOT have them at the front register; I would say greeting customers but she NEVER greets the customers. She acts as if the customers are burdening her.

I run an office full time during the week. There is no way an employee with this attitude would last a week, let alone, however long this person has been with the Kermit location. No matter what type of business it is, the customers are your lifeline; without them, you would not have a job! No customers=no revenue=no profit which eventually adds up to a business shutting down. So, customer service matters!

And this person has no customer service...

When ever I order my food I usually do it online. I go get our food they are very nice. They ALWAYS & I MEAN ALWAYS FORGET to put the garlic buttery blend on the pizza crust. Plus I've always loved pizza huts stuffed crust pizza but whenever I order the stuffed crust pizza here it seems like it's never fully cooked. Like it seems like it's always under cooked & it's like liquidy which upsets me so much cause I've always loved stuffed crust but, if I order there pasta, wings, breadsticks, dessert, drink, (sometimes) regular pizza it's cooked the way it should be. Just seems to sadly be the stuffed crust pizza. Other than that very good food.

(2/22) Update they've been getting better with cooking everything. The food & workers have improved alot also. (Oh, btw i heard they discontinued the garlic buttery blend that they put on the crust. Don't know if it's true but thought I'd let ya know.) THANK YOU!

(2/6/24)They're getting better. They messed up & gave me 4 meat lovers instead of 2 meat lovers & 2 Supreme & a few other things but they corrected it immediately, were quick with delivery & had a great attitude during the situation. So, I'm gonna give them a 5 star cause they're alot better than where they were 2/3 yrs ago....

It's no wonder pizza huts across the country are going out of business if they all conduct business like they do in Kermit using call centers. They would be better off not using the call center. The call center is where everything goes wrong. The past two orders have been a disaster. My previous experience was so bad they gave me a credit voucher. So today we order 2 pizzas and cheese sticks. The call center (disasterous) messed up our order again. The call center put in our take out order in a different city than where we live (Monahans). I learn this when I show up in my home town hut (kermit)and they have no order for me. I asked how does this happen and they really could have cared less. Reply was they (call center)do this all the time. The cost ended up being more than what we were told from the call center when i had to reorder in Kermit. I'll never give pizza hut in Kermit business again possibly anywhere...