Acapulco Mexican Restaurant — Restaurant in Kerrville

We chose this place because the person that I was with had seen a 5 star rating on some website, as well as a review raving about the skirt steak with shrimp. I had eaten here a few years ago and the food was good at that time, so I expected a really good Tex-Mex meal.

When we arrived the menu didn't show the skirt steak & shrimp. Our very polite server pointed us to the Triple Delight or some such item. But, it was not really what we had read about. It was a combo fajita platter (grilled shrimp, beef, & chicken). No problem! We'll request no chicken and please don't slice the steak before cooking so that the meat is not overcooked. Wrong... The server informed us that it's not possible, as the beef comes to them already cut up. Ok, so it's frozen beef, you know that can be okay if it's seasoned and cooked properly, but again, NOT looking for fajitas. Further menu reading reveals a ribeye steak meal called tampiqueno. No problem, we'll just request a side of grilled shrimp with the steak! We asked our server for this, making it clear that we understand there would be an extra charge for the shrimp. He excuses himself to ask if this can be done, but I'm confident that this should work, since everything we're asking for is on the menu somewhere, right? BEEP! Wrong, again! Our very polite server returned to say that the only shrimp he could add is bacon wrapped, not the oh, so simple grilled shrimp that we COULD get if we just ordered the fajitas! Apparently, it's somehow attached to fajita meat and cannot be moved onto another plate. SOOOO, we spent about 20 minutes trying to find a way to order what we want to eat. Finally, because it's now almost closing time and we're both beginning to become lightheaded due to hunger, we settled on a ribeye steak (medium), with rice and beans - definitely NOT what we came for, but hopefully edible.

The food arrives quickly. We ate, not what we wanted, but we did receive a meal that was edible at a reasonable price, and the server was very polite and tried to get what we wanted. I'm sorry to say that it was not good enough to recommend this place or to ever return. I cannot say why we weren't allowed to order what we wanted. Why was this...

My co workers and I ordered through Favor. When the food arrived there were so many issues. I ordered and paid for a side of guac and a side of charro. The guac was missing and they sent a side of refried. We also had a bowl of queso that was around $11 and they didn’t include chips. We called and the rude woman that answered the phone said they were out of charro (so they took it on themselves to give me refried?), she became more rude as she said that I did not pay for guac - I absolutely did. When it came to the big bowl of expensive cheese - she said that we would’ve had to request chips separately. What?!?! First that wasn’t an option on the ap we used, 2nd there was no indication that we needed to do so, and 3rd that just didn’t make sense.

Finally the salad with chicken that was ordered to the tune of around $18 was inedible. The chicken was not cooked through.

25% of our order was wrong or inedible. It was a big order. 10 out of 10 DO NOT RECOMMEND! THEY don’t even back their own restaurant! Instead they just wanna argue and tell you that YOURE wrong. I’d include a pic of the receipt that shows I paid for the guac but there’s no option to include...

WORST EXCUSE FOR MEXICAN FOOD! I will start with the first thing you receive, the salsa. A bowl of near tasteless tomato sauce isn't salsa! (A Mexican restaurant that can't make good salsa, is a sign of how the food will be.) I personally ordered the Acapulco dinner from the menu and replaced the tamale with another taco. The taco meat was oddly seasoned, (taste made me honestly think of how dog food smells and likely tastes after eating here!), dry and reheated without question, leaving a bad aftertaste! The cheap quality cheese enchilada was cold in the middle and the sauce was from a can. The edible bowl of queso was okay, compared to the rest. The Guacamole salad was about a teaspoon full and the avocados weren't ripe. The beans were watered down severely, tasteless and went all over the plate and into everything else. Rice was basic, flat tasting, dry, except for being drowned in the beans. Service was average and the only good part of the visit.

Final thoughts : The food here is just blah and close to inedible. (No one got food poisoning fortunately!) Our party of six cost was $114.78 for food that makes Taco bell seem like high end quality. (See...