Dutch Bros Coffee — Restaurant in Kerrville

We go to other dutch bros locations all the time and stopped to try the one in Kerrville. Terrible service and communication, I cannot have sugar and asked for a sugar free drink, when we got to the window they made the drink with sugar and when we checked they argued that they can’t make it without sugar and it wasn’t rang in that way. We asked what sugar free drink can they do and they said they can do the same drink but with different milk. They then just gave us a cold brew with milk and non of the flavoring (that they said they did have sugar free). Really disappointing and poor communication between the staff with no apology. I have been to several other locations where this is never an issue. I worry about those who cannot have sugar for health reasons and will be given a...

Went yesterday around 9am ish ordered med blended mocha with whip cream and waited 40 min and was 5th in far right lane. Mocha was awesome and got a large! Went this morning around 8am ish ordered blended mocha with whip cream and waited 18 minutes and was only 3rd in line. Mocha was awesome but forgot whip cream. I got them to add it and only added a dab. Disappointed to find out no whole milk and no domed lid to add whip cream. The flavor is awesome and staff was nice. I just can't wait that long in a line when I can get it within 5 minutes elsewhere. I wish you Good luck. I will try back in...

Came today for the grand opening, everyone was extremely excited, sweet, and very enthusiastic. I got my usual, a Medium Iced Palm Beach Lemonade. Funny enough, it had tasted better than all the other times I’ve had it at different stores! I usually have to drive to San Antonio to be able to get Dutch Bros, but now I can take a 7 minute drive without having to drive the whole way to SA. I remember sending an email about a year ago asking for them to build a store here, super happy they listened and can’t wait to continue...