Dairy Queen — Restaurant in Kerrville

In town for a weekend tournament. My wife waited 30 minutes for an ice cream treat on a busy Saturday, she warned me not to go back but I love DQ! Who doesn’t ? Then today Sunday I went back for meals. I purchased 7 meals total about $45 worth of food. The window clerk asked me to park in front and they'd bring it out to me. I wait another 40 minutes for my fast food, never got it. The workers had half the order in a bag under a food warmer. I did not want to lose my temper and no one would talk to me at the register. I walked into the kitchen, to demand a refund. And what do I see? The main cashier, a male, handling trash one minute. I was told there was a shift change and that's why my order was taking long, I explained I no longer wanted the food and just wanted the cash back. Cashier throws trash away, grabs another persons order and then gives me me refund. Think about that. Hands in gloves, handles trash, handles food, then handles money. This staff was absolutely Overwhelmed, ownership needs to review management and staff, consider either hiring more personnel or paying higher wages to attract decent employees. The young kids in the kitchen seem like nice kids but the cashier/manager and also the window clerk need help. The kitchen was so gross and dirty with trash and food everywhere. Have some pride ownership, you can do better. You're right across from that nice Antler Stadium, and on a main strip of little Kerrville. It's a money maker. Pay your people and get them some help. Other than that, took my money and drove down to Mickey D's, clean restaurant, food was good, and the employees seemed way happier! Probably because there was like 8-9 employees there...

Terrible experience. First off I ordered a chicken strip basket and taco, waited 30 minutes when at the time there was only 2 other people in the place both whom already had their food. I figured it may have been because they had to make fresh, nope the cook was just hanging around chatting instead of cooking until she saw me staring at her. Next when my food was finally ready the woman who brought it to me slammed it on my table and said "this is yours" and not only that but the chicken strips were burnt, the taco shell stale, and the fries cold, I mean how do you mess up everything!? Finally for my "dessert" i asked for a small mocha Moolatte they gave me a chocolate shake and when i corrected the order they gave me attitude and said "that is a moolatte". People it looks like a shake and tastes like a shake so its a shake, but at this point i was so frustrated by everything on top of already driving 2 hours with 2 more to go that i just took it and left. Again very terrible do not recommend going to this one find...

Before I start, I LOVED this place. Me and my grandparents have been coming here for the dipped cones and basket meals since I was a young man ( about 20+ years ) and the only reason I'm leaving this review is because I know, from past experiences, that they can do better. About 3 days ago after a drive my grandparents wanted to get their usual stuff from this place. We pull in with literally one or two cars there. I'm assuming they were the employees cars. We placed our order with no problems and pulled forward. We sat in the drive through after paying for 25-30 min. Once we got home, all of our food was terrible. My grandma's basket fries were stale, just like her steak fingers. My burgers veggies were the only thing on it even remotely fresh. Both the patty and bun were stale and old. The bun was so stale, that after 2 bites it fell apart from being dried out. I'm sad to say that we will not be returning. We had a...