CHICKEN EXPRESS — Restaurant in Kerrville

Just left from there 8oclock Tuesday night October 20th. Ordered a number one spicy with mash potatoes and coleslaw with a side of fried pickles.

And before I continue, my friend's and I have always loved going to the Sidney Baker location, since we have lived here. Food, sides, employees all top notch till about a month ago.. then all that I just mentioned has withered away.

My fried pickles were cold and hard. My number one wasn't spicy and only had two tenders. There was no mashed potatoes, only two gravies. It seemed thrown together in a haste, and I cannot return it, because I got no reciept, no bag, no fork, or napkins.

The haste and no receipt makes me think some employee is skimming the register.

I give it a two, because one seems unfair, for all but the last three visits, everything has been spectacular.

Possibly a bad batch of employees is ruining my favorite local chicken place, and that sucks.

I'm ordering...

If I could put less than a star I would, the person who took our order was rude and dismissive, me and my husband were having a really bad day, there were 4 employees outside smoking, which a big deal i worked in fast food i get it, but it was over 20 min, my husband was stuttering trying to answer a question the person asked over the speaker and they interrupted him loudly repeating the question almost angrily, this happened multiple times as he continued to struggle. They seemed to be rushing us and kept repeating the total after every item even the we clearly weren't done ordering. When we got to the window it took way to long to get our food abs they forgot multiple items. When went back in to get the items, they were signing loudly and mumbling under the breathe. They practically threw the bag over the counter to me. Customer service...

I’ve been going to this Chicken Express location since I moved from West Texas over 8 years ago. I’ve never complain but have had reasons to. The tenders were inedible, so hard and all crust. No cream corn so I regrettably took the corn on the cob thinking that I could cut it off the cob. It was so hard and could not eat it. Been cooked a long time. Roll not fresh and mashed potatoes so salty, had to trash them along with rest of the meal!

I’m 78 years old and live on social security and do not eat out often. I CANNOT afford to throw money away. As I said earlier, I’ve never complained nor taken food back. This event brought me to complain. Looks like I’ll have to drive to another town if I get hungry for Chicken Express. It’s only 40 miles...