Taco Bell — Restaurant in Kerrville

I had the worst Taco Bell experience of my life here.

The restaurant is about two miles from I-10, so be prepared for that if you are on the interstate and decide to eat here.

I got in the drive thru line with several cars ahead of me. I waited patiently. When it was my turn to order, I asked for the $2 vegetarian burrito and a cheesy bean and rice burrito. I asked for only two things, two vegetarian items.

I paid, and the young woman at the window asked me to park and wait for my order to be brought out to me. I pulled over into the first available parking space.

After several minutes, the same young woman came out to my car with a huge bag of food. "Here's your [meaty dish, the specific name I don't remember]," she said while trying to hand me the bag. I told her that's not what I had ordered. I reminded her that I'd ordered a vegetarian burrito and a cheesy bean and rice burrito. She looked perplexed. She left with the bag of food.

More time passed. The same young woman came back out to my car. She told me the manager had told her to tell me that they were out of chicken. I told her I hadn't ordered chicken. She looked perplexed. I pulled out my receipt and showed her that I had ordered a vegetarian burrito and a cheesy bean and rice burrito. She continued to look perplexed. Another worker came out of the restaurant with a large bag of food. She was heading to my car. The first worker intercepted her (I guess that wasn't my order either) and both workers went back into the restaurant.

I waited and waited and waited. No one ever came out to my car with my food. When I realized I had been waiting half an hour for two burritos, I locked up my car and went into the restaurant.

I went up to the counter where a third worker was showing the second worker how to do something on the register. I told them I had been waiting half an hour for my drive thru order.

The third worker said, "We ran out of chicken!"

I told her I hadn't ordered chicken.

"We ran out of beef too!" she said.

When I told her I hadn't ordered beef either, she snapped, "Well, what did you order?" as if there were no other possibilities.

I told her I had ordered a vegetarian burrito and a cheesy bean and rice burrito.

By that time, the first worker had wondered up front. The third worker asked the first worker why I hadn't gotten my order. The first worker hemmed and hawed and never really gave an answer.

Worker #3 stormed off to the back without a word to me. I was left standing at the counter with other waiting customers. One lady said they needed to give her food, any food, so she could get back to work. Then she said it must be hard to be so short staffed and no one wants to work any more. The man waiting raised his eyebrow and observed that he saw six people in the food prep and drive thru areas behind the counter.

Finally worker #3 came to the counter with a bag of food. It was for me! She apologized and said there had been a misunderstanding. She gave me a coupon for a free taco for my trouble. She thrust the bag of food across the counter at me. I found out in my car that there were no napkins or hot sauce in the bag. The food wasn't very...

Went in today and ordered a steak and cheese quesadilla When I ordered there was some miscommunication and they thought I ordered a cheese quesadilla. I didn't mind waiting a few more minutes. I understand they are very busy during the lunch hours. I also asked for hot sauce mild. I waited about 15 minutes and a young lady that was taking out orders hands me the bag and leaves. Incheck the bag and there are no sauces. I park go inside and the same young lady greets me and I tell her I need sauce. She rudely says they are right behind you and leaves. The curious thing would be is apologize to customer and say things in a different manner. This employee needs training on that. However there was a young man who was taking window orders in the begining and was very kind and courteous come to find out his name was Elijah I'll give him.5 stars on his customer service. Also when I went back inside after the girl rudely told me abou to get sauces I was going to order something else. I waited 10 minutes at register and no one greeted me. I called taco bell and spoke with a lady named Michelle very kind lady. She told me they don't have not very many employees and no one at the front register. She said if I need anything again she will take care of me. Five stars on her...

Hi, my name is Anna. I live in Fredericksburg and I drive 22 miles when I go into Kerrville Texas and when I’m there I always like going to Taco Bell cause we don’t have one Here In Fredericksburg. I have been disappointed three different times I will not be going back. I have asked for a bean and cheese burrito with onions all three times, I have never gotten my order right the first time was bean and cheese no sauce no onions second time no sauce no onions again this last time the beans were dry no cheese I asked for extra onions and never received those and no onions were on the burrito and no sauce . When I was in there, the second time I walked in instead of driving through the register was not working so they had me put in my order through the kiosk. I was looking for a particular item, and the gentleman came over to help me because he did not know that you were no longer serving The cheesy fries unfortunately the gentleman young man I don’t know when he last took a shower or washed his clothes and as a manager you would think that they would’ve spoke to him for you to smell as bad as he did. That means that no one has spoken to him , so I smelt that before I got my food. It’s a shame because I do like going to Taco...