Jersey Mike's Subs — Restaurant in Killeen

We have gone to Jersey Mike’s for our sub sandwiches and spend a lot of money for the sandwiches. This is my first delivery, and I will not do delivery again. It was clearly printed out on the receipt, along with in my app, the instructions and request on how we wanted our sandwiches made.. I specifically asked for extra pickles on the side and ordered extra bacon on the sandwiches which obviously is paid for. My sandwiches arrived hot and the extra pickles were not included or the pickles that were asked to be put on the side in cups were not delivered. The bacon doesn’t look any different from when we order sandwiches it actually looks worse, just crumbles with maybe two strips of bacon per section about an inch long. Therefore, I would consider the money that was spent was not on.extra bacon, we asked for extra lettuce, tomato, and onion. It appears to be about the same without the extras. Whoever is managing the sandwich maker is not doing a very good job with spending $70 on two sandwiches two bags of chips and two brownies that money that was spent was hard earned and out of all the places we could have chosen for our meal out “treat” for the next weeks until pay day and choosing Jersey Mike’s I expected better. It’s probably best to go in and get your order made in front of you and it shouldn’t be that way. Not everyone is able to go into the restaurant whether it be transportation issues or disability issues or maybe they just want to relax after a long hot day and enjoy a meal made and delivered. I am very disappointed as we have been loyal to Jersey Mike’s for many many years. Don’t take for granted just because the customer is not standing in front of the window and telling the sandwich maker how they would like their sandwich made. And the sandwiches should not show up hot. They should have bags to keep things cold and bags to keep things hot as they serve both types of sandwiches. My daughter does Instacart on the side for extra money and has bags for hot and cold foods. I would think a driver could invest in these bags or the restaurant/store should have a system where cold foods are delivered. Cold and hot foods are delivered hot. In the end, I think it’s better outcome if you’re able to go in to the store. The customer service lacks greatly. As well as the reading abilities of the person who made our sandwiches. You can do better, Jersey Mike’s! If the manager who reads this would like our order number and remake our sandwiches and have them delivered that would be a great redemption. or to offer a refund or store credit. I took pictures of the sandwiches and will happily share them with...

I always have problems with this store when THEY mess up my order. Regretfully this is not the first time I’ve had issues with the store. Their food is so delicious it’s a shame the management absolutely is unqualified, incompetent and abhorrent. My daughter came in and ordered two sandwiches on March 20, 2023 around noon. Somehow they managed to mess up a simple order and had to remake one of the sandwiches. Unfortunately after waiting thirty minutes for a simple remake, my daughter accidentally left her sandwich. I promptly called them as soon as I was off work (due to being late back to work since they took so long) to let them know and let them know I’d be back later that day or week. Yesterday, March 22, 2023 my daughter goes in to get her sandwich and they tell her they can’t do this after stating they could to me on the phone two days before?? I also had the kitchen receipt and a copy of the transaction from my bank account since they didn’t give us a white paper receipt. The manager said they did not write the issue down in “the books.” How is this the customer’s fault or problem that the employees don’t follow simple protocols or procedures? What is going on?! I did not pay $22 for one sandwich that took 35 minutes to make with two people ahead in line. This is so ridiculous. Y’all really need to reevaluate your management and hospitality. We aren’t scammers looking for free food. We just want what...

I have a gluten allergy. And these people will take precautions for you. I get a cold sub. It's a roast beef provolone. I usually have them add peperoni to it. (This is considered a secret menu item. Don't tell anyone)they offer a gluten free bread for an up charge as most places do. They also do sanity practices. They will double the paper to keep cross contamination from the same place they work on. And they will change gloves. Most of the staff understands what cross contamination is. So it makes me feel valued as a customer. You also can have a giant size. Over a foot long! Which is great for someone who has an allergy like mine. The brand is Udi. Gluten free peeps know. The staff have a smile and have a nice vibe. It's just cramped at the location. Better to do take out then eat here. They have options and you can customize like subway. Sometimes my sandwich is completely submerged in oil from my order. But it's a good thing in this case because gluten free bread is D R Y So I don't mind it. Helps with eating. I recommend it to those who have an allergy like mine. But be prepared to pay. My order for a giant sandwich, chips, large soda, and a gluten free snickerdoodle (it's a cookie in a package also gluten free) was over 33 bucks. It's a bit much but I'm willing to pay for the service and the staff doing safe cross...