Starbucks — Restaurant in Kingsland

I have been a dedicated Starbucks connoisseur for many years. I love their capacious menu of drinks, friendliness, and efficiency. I live in Folkston, Ga and typically pass thru the Rivercity, Jax location on my way to work in downtown Jacksonville every day. Once the Kingsland, Ga location opened, it was advantageous to my morning commute. However, now on several different circumstances, Starbucks in Kingsland has failed me as a customer FOREVER. I had my final straw this past Friday when I started my usual Friday routine.

I went through the drive-thru around 10am; apparently was a new feckless employee working. I asked her to add a gift card to my gold card app. She said okay and scanned my app. It pulled the cost for my drink. No big deal usually, however, I did not have the full amount on my app. She then advised me the same, which I was aware and is why I originally asked her to add the funds to begin with. She perversely refused to listen to anything I had to say and cut me off several times telling me she was new and didn't know how to do that. Another employee heard her becoming curt with me and then stepped into help. I explained the situation and she immediately realized her empathetic employee had erroneously charged me twice. The store manager could not figure out what happened at that point either and ended up having to give me a gift card back to try to refund her mess up. I completely understand mistakes happen. We are ALL human. However, show some empathy and try to abdicate your mistake to rectify the situation.

The Friday before was not any better. I always use the order ahead feature in my app since I travel to Starbucks first, then to my children's school in Florida. I ordered ahead with a 10 minute window. This is my typical algorithm to avoid traffic and assure the kiddos are not late for school. This last Friday was horrendous. I waited 33 minutes for my order to be fulfilled. Both kids were late for school and to top things off, the cavalier attitudes from the understaffed employees could have exasperated anyone. I remained reticent to avoid my hyperbolic thoughts that would chastise their attitudes. I COMPLETELY understand occasionally being understaffed; however, this is an ongoing issue. The MANAGER should take the initiative to see the line being wrapped around the building and shut-off the mobile orders. He should be sagacious enough to not overwork his staff and avoid any potential frustrations on the customers and staff. There were 4 customers standing along with me while waiting on their orders as well. One woman, infuriated, spoke up asking how much longer my order would be filled since she had been there already for 15 minutes. Had the mobile order option been turned off, I would have never bothered stopping to avoid the potential possibility of my children being late. This was the second time this has happened to our family in the past month. PLEASE hire more staff or turn off your mobile order ahead feature.

I will absolutely drive out of my way to go to the Yulee location or River city moving forward. I have several other instances that have occurred in the past several months but it's superfluous to even mention. PLEASE get it together and strengthen your relationship with the rest of Camden County before you lose a lot more business. It's much more convenient to come to your location but is...

Worst experience ever! I walked into the store around 11am on a Sunday morning. I stood at the counter and waited patiently to be served/addressed for approximately 5min. They were kind of busy. Nonetheless, I just stood there, and waited. You know, not one of the associates spoke to or greeted me. They just looked at me and continued working behind the counter. Being a person of color, I felt slighted, because shortly thereafter, a white female walked into the store with her children, and an associate “immediately “ greeted her with a pleasant, “Good morning.” The associate then asked the woman, “If she had placed a mobile order,” and the woman responded, “No she had not”. There were more words exchanged between the two of them, then the woman and her children left. The associate then tried to walk away without addressing or speaking to me.. I stopped her and curtly asked, “So you’re not going to speak to me? Did you not see me standing here? She just starred at me… No apology was given. She just adjusted her posture as if “I” had offended her. Then in a very unfriendly dry tone, asked me if I had placed a mobile order. I told her, “no I had not.” She then again, responded in a very unfriendly tone, and told me, the store was accepting mobile orders only. She then turned and walked away, disappearing, into the back of the store, just leaving me standing there… The entire experience was disappointing. Is being treated equally and fairly, asking too much Starbucks? That entire staff may need a refresher in their Diversity Training. As a POC, you KNOW when you’re being discriminated against and treated less than. It’s a shame that it’s still happening. I expect better service & treatment from Starbucks. But then again, what did I really expect, I...

Posted on behalf of Our CFO chiefapostle Thomas Baker Jr "Sara (Such Elegance) ✓Very tasked oriented ✓Humble Quiet Spirit Plays her part in the Atmosphere's Total Success. Stephanie (Representative of Compassion) • Brightens the day for others • Super Super helpful • Very good at speaking the Starbucks language Breaking down the menu's components; Awesome! Christian (Eagle Eye Leader) √Able to follow up √Able to fill in Has absolute patience and strong vigilance Introducing my Favorite Person of Observation 1.) Has a commanding natural presence 2.) Displays without speaking Showmanship 3.) Multitasker Future General Manager type. When she moves others observe, even by peripheral vision. When she laughs, others chuckle. ..... Amelia the Lioness. The rest of the Team, Shows and displays workmanship that gives Total Success. They move around one another with no friction, the Staff and Management seen as Phenomenal Cohesion. In Closing: On day 1 and Day 2 of my 3 Days Experience. I was able to meet the New Anchor that has Survived Transition. General Manager Tacarra goes above and beyond to Aid and Assist her Team to not drift away from being Successful. On this 3rd Day GM Tacarra is not present however her Present Staff and Management Torch of Success is burning.

It's my personal belief that anyone that visits and definitely works here, will be in relationship with Success to propel their life for a Lifetime.

Thomas Baker Jr., CFO. New Leaders New Believers Corporation Church with Out Walls Apostolic...