Buffalo Wild Wings — Restaurant in Kingwood

⭐ 1-Star Review Date: October 18, 2025 • Time: 1:10 AM – 1:47 AM Location: Buffalo Wild Wings #1557, 21372 US Highway 59 Suite 1000, New Caney TX

I came to pick up an Uber Eats order and had the most unprofessional and unsanitary experience I’ve ever seen. When I first arrived around 1:10 AM, I waited at the take-out lobby area for several minutes no greeting, no employee in sight. I did the right thing and waited, but no one ever came. After standing there with no help, I finally went to the bar, thinking someone there could assist me.

There were only 4 or 5 people sitting at the bar. It wasn’t busy, yet the bartender looked straight at me and acted like she didn’t want to be bothered. No “hello,” no “can I help you.” When I said the customer’s name, she said “Who?” with attitude and kept picking up glasses like she was pretending to stay busy.

The restaurant was filthy sticky floors, trash, dirty tables, and cups everywhere. Other workers were just standing around talking. One bald male employee ignored me completely, and another woman across the room gave me a harsh look that made me feel unwelcome. People at the bar smirked while I was being ignored.

After about 20 minutes, I contacted Uber Eats support at 1:29 AM because no one would help me. The customer also called the restaurant twice the first call wasn’t answered, and the second time a man finally picked up and said, “Oh, the order’s been ready.” They knew it was ready and let me stand there all that time. When the customer asked, “If it was ready, why didn’t anyone tell her?” he had no answer. I finally got the order at 1:47 AM. Later, the customer told me the restaurant lied and claimed they “didn’t see anyone at the bar.” That is false — I was standing right there and even spoke to the bartender twice.

I’m an independent 1099 contractor partnered with Uber Eats. This is my own small side business that I take pride in. It’s not my only job it’s a little hustle I enjoy doing professionally. Every pickup represents a partnership between the driver, the restaurant, and the customer. I invest in my own supplies to do my job right. All I ask is the same level of professionalism and respect in return.

This location needs serious cleaning, retraining, and management review. I hope corporate checks the cameras from 1:10 AM to 1:47 AM on October 18, 2025 to see what really happened. The way I was ignored and how dirty this restaurant looked was unacceptable.

More details about this incident will be emailed directly to Corporate and higher management. This review is only half of what I’m reporting. A full, detailed statement with every fact, time, and name involved will be sent to corporate HR, upper management, and executive leadership. I will not let this go until it’s...

HORRIBLE EXPERIENCE FOR ME ALSO LAZINESS BEFORE GETTING SEATED THEY SAT US AT A DIRTY TABLE HE TRIED TO HURRY UP AND FIX IT KNOCKED ALL THE CRUMBS UNDER THE TABLE SO DISGUSTING . FIXED IT FOR MYSELF AND ASKED ANOTHER MAN IF IT WAS IT OK TO SIT SOMEWHERE ELSE HE LET US WITH NO PROBLEM SAT DOWN AND WAITED A WHILE FOR A SERVER SERVER CAME SHE LOOKED AS IF SHE DIDNT WANT TO SERVE US FROM THE JUMP . GOT TO THE DRINKS SHE TOLD US “ITS NO STRAWS LEFT” WHICH IS BULLCRAPPPPP BECAUSE I LOOKED AROUND ME AND EVERYONE HAD STRAWS SO I ASKED MY BF TO ASK THE BARTENDER IF HE HAD STRAWS HE HAD NO PROBLEM GIVING US STRAWS VERY NICE MAN HE ALSO PLAYED APART IN GIVING US KETCHUP ALSO HES PROBABLY THE ONLY ONE THERE WHO LOVES HIS JOB AND APPRECIATES LIFE ALSO GREAT CUSTOMER SERVICE… STILL ON THE DRINKS SWEET TEA WAS DISGUSTING TASTE LIKE WATER MY FIRST CUP IF SWEET TEA I TOLD HER IT WAS UNSWEETENED GUESS SHE DID NOT BELIEVE ME AND INSISTED ON GIVING ME ANOTHER NASTY A** SWEET TEA THAT TASTED MORE LIKE WATER VERY NASTY ….. food was excellent and cooked well the only thing was the fries was not too well done but NOT SURE IF IT WAS ME BEING BLACK THAT SHE DIDNT LIKE OR UF SHE JUST WANTED TO GO HOME EVERYONE WAS GREAT SHE WAS NOT SO HELPFUL ALSO DIDNT CHECK TO SEE IF OUT FOOD WAS GOOD OR IF WE NEEDED NAPKINS ALSO DIDNT ASK IF WE NEED KETCHUP THE NO STRAWS THING WAS REALLY IT FOR ME BC I EOULD NEVER DRINK OUT OF A CUP LIKE THAT AND IM SURE SHE WOULDNT SO NIT SURE IF THAT WAS SUPPOSED TO BE FUNNY BUT THEY DID HAVE STRAWS !!!!! THANKS TO THE BAETENDER AGAIN SHOULDVE TIP HIM HE WAS GREAT . SHE WAS SERVING ALMOST LIKE SHE DIDNT CARE BUT I DO TIP AND HONESTLY I DIDNT TIP HER BC SHE WASNT WORTH TIPPING TERRIBLE I LOVE BUFFALO WILD WINGS BUT I WONT BE RETURNING BACK THERE WORST EXPERIENCE EVER ALSO MY AUNT MANGED BUFFALO WILD WINGS BEFORE WHEN I TOLD HER SHE COULDNT...

Update: I originally did 1 star. I updated to 3 only because the manager made things right and was amazing! However, britt was a total winch and has absolutely no customer service skills. She needs to be fired or retrained. She does not know how to work in a fast-paced environment and showed her aggression with us.

I recently visited this restaurant on Veterans Day, eager to enjoy a nice meal, but sadly left disappointed. Upon arrival, we were seated quickly, which initially set a positive tone for the evening. However, after a long 15 minutes with no drinks in sight, our anticipation began to turn into frustration.

It was at that point that someone walked over to our table. To our surprise, we learned she was not our server and couldn’t assist us with anything. Apparently, the restaurant was down to just two waitresses managing the entire floor during dinner time on a national holiday—on Veterans Day, no less. It felt puzzling and, frankly, unbelievable.

One would expect a restaurant to be fully staffed during peak dining hours on such a significant day. It’s a time for families to gather and appreciate our veterans, yet here we were, waiting aimlessly while the place buzzed with potential and promise—just waiting to be served.

While I appreciate that unexpected circumstances can arise, it seems a historical oversight in planning to have so few staff available. My experience tarnished what could have been a lovely night out. Perhaps I’ll consider returning, hopefully on a day when they’re better prepared to cater to...