HomeGoods — Local services in Kingwood

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I used to love shopping here. Today completely changed that.

I found two identical blankets in the clearance area, and was very excited about it, because who wouldn’t want throw blankets for nine dollars. Then, when I went to go check out, they scanned all of my items, and right before I went to pay another cashier, walked up and told my cashier to pull those two blankets aside so she could check the price.! Because she didn’t think they were marked correctly. I asked her why she didn’t think they were marked correctly and she lied saying something about them being Ralph Lauren Brand, which they were not. When I pushed her to give me a reason why she left her checkout line to come check the blankets that I was purchasing, she refused to give me an answer. When I demanded an answer, she vaguely pointed to the managers saying “they told me to come over.” When I approached the managers to speak to them about this, they couldn’t tell me why my blankets were pulled out. One of them even told me she was busy “dealing with their Olive Garden dinner order “ (while pointing at their food)and insinuated and she didn’t know what I was talking about. I then had to explain to them that pulling my blankets out to check the price insinuates that I changed the sticker price and was trying to steal from them. At that one of the managers apologized, while the Olive Garden toting manager shook her head yes and said “well yea.” Like she thought I had done that.

The unprofessionalism was absolutely ridiculous! Not to mention how embarrassing it was to have this happen. I will not be returning to...

I called Home Goods about a month ago and I asked the young lady who answered finally taking the phone up I asked her if they were hiring she got gave me an absolute NO!! Don't know who she was but I know when you answer your phone you don't answer like that and she was rather rude and that's why I would never even shop in their store if that's how they treat you on the phone and they don't even know you what's it going to be like whenever you go...

Melinda (the manager) is horrible! Customer service is below standards and she should be replaced if she’s unhappy with her position or if she’s unwilling to accommodate customers. As a manager, selling damaged goods and staying that “they aren’t that damaged” is unacceptable. I was offered $1 off an item after she attempted to clean it with a solution. Hopefully the right person sees this review. Be mindful and check your items...