Arby's — Restaurant in Kissimmee

Very disappointing. Faulty App, Long wait for having 5 or 6 employees there, unsure, unconfident employees. Signed up for the app to get a free sandwich but the app showed the free sandwich until I checked out. It remove it. I tried twice the same thing. So I was thinking it may be automatic but not the case. It was not ready when stated. When I got it it was missing the salad and sandwich, only the turnover was in the bag. This store would not honor it the free item. One employee tried to help but was not able to bc someone in back that I was not able to see or talk to said there was protocol to follow and said No.. Even when I showed my order process they still wouldn't allow it when it was their apps glitch. They didn't have the the salad I ordered either but it allowed me to order online. They would not refund my money that I had to call to get my refund for their error. I had to order something to get that free sandwich that was advertised. A huge waste of 25 mins in the store after placing an online order. The young girl couldn't figure out that a water cup was free and charged another customer for a...

Had an awful experience where we were unable to even get our order. We placed the order on the app to this location that was supposed to be open until 11pm. We even drove 5 miles more and paid tolls to get there because the app said this location was still open. When we arrived, the building had most of the lights off but we could see a worker inside. We drive around to the window and they looked at us, gave us the “we’re closed, go away” hand signal and ignored us. The order has since gone through on my card even enough we didn’t get our food. My partner posted a 1 star review a few days ago and Arbys responded saying to follow a link and tell them what happened. We did as requested and even provided a screen shot of the order. We have not received a response and I am still waiting on my refund. If your locations are closing early, update the app. If you want to handle a guest concern, don’t just send a generic response on Google acting like you care and will take care of it. I cannot believe the poor level of customer service that we are experiencing! I just want my refund for the food I did...

At 1 time I was happy To say that I was A Manager at this location I worked very hard made people smile Make sure that the food is served properly Make sure my crew was taken care of Just because I made people laugh and showing jokes on my phone Somebody among the crew secretly Told the supervisor that I was showing other materials on my Phone which is not true I have worked so hard to be where I'm at in this company and just because another person wanted my hours they got the fire Anyone can say that anyone did it and Sign papers where is the proof Where is the make it right With the employees Just because somebody lied and got me fired now they put a do not Re hire on their status for arby's and if arbys suppose follow the policies there are 2 other managers that need to be fired because there are in a relationship and working in the same store NOT FAIR I wish that they are to remove my do not...