Appliance Direct at Kissimmee — Local services in Kissimmee

We knew going in that it would be a long wait to receive our kitchen aid appliance package. Ordered in October, received all but stove end of January and just received the stove last week, February 26. Expected all to be delivered in December. Although it took a month or two longer then expected this is not why I rated my experience only two stars. I’ve waited to send this until now because I didn’t know how things would turn out. Frankly I still do not know. The Kitchen Aid refrigerator has an annoying high pitched noise much different than advertised on the web site and a bad seal that has already been serviced once. Still leaking. The stove heats up the knobs and outside of the unit to the point that it is hot to the touch and dangerous. Also a damaged trim piece on the door that can be replaced. While this shouldn’t reflect on the store since it is a Kitchen Aid issue, I would have hoped that they would at least in the beginning have been there to help facilitate repairs and service. Instead I have been given the dreaded 800 number for service. I have spent over an hour on hold with customer service and hours waiting for service. I’m told by Kitchen Aid that my warranty began on the purchase date. 4 months before we received our order. If I need to return my defective appliances and they allow it I will apparently be charged a 20% return fee accordingly to their policy. Hopefully we will not need to go there and my appliances will eventually be repaired. My sales person has replied to my emails and texts and and I do not hold him at fault. He is just working within the policies of the store. It’s just frustrating when you invest a large sum of money for what is advertised to be quality merchandise and then you have to spend all this time trying to make things right. I feel like I’m on my own now. I will see this through and will not settle for defective merchandise. Just wish I had the support of the store who...

THIS LOCATION IS NOTHING LIKE ON TV 📺!

My husband and I visited here today because we need a new washing machine, and we alway see the TV 📺 ads about Appliance Direct and their great prices, so we visited the one closes to our area. As we entered into the store their was an employee on the phone leaning on the washers and dryers, and their were two others behind the desk talking to each other, and just looking at my husband and I as if we walked into the wrong store. No one greeted us, I had to ask where the washing machine were, and there was a delay in response. Then one employee (I won’t give their name.) decided to assistance us. Right after that their was another family that came in the door and they I notice they was greeted and helped immediately. I brought this to the employee attention and we only got a look 👀 back at us, no apology what so ever.

Oh wait this story gets even better, non of the prices shown on the the tags 🏷 are the actual cost of the appliance. ( Tag showed a higher price the what we were given from the employee.) Then we asked about delivery they told us they deliver from a third-party and the price was $80 on top of that we have to pay an extra $10 for each flight of stairs they have to come up. Then they want us to sign some Delivery agreement contract that I read stated “ In Black bold print “ That the have no set time of date to deliver our merchandise, and that they will CALL US to set up a time for delivery 🚚, and that we had to be available for the call, not being available for the call will delay the delivery we would had paid for. WHAT A JOKE!!!! Neither to say, we did NOT make a purchase there we got our new washing machine at a great price from Best Buy with free delivery, and old merchandise haul away, the only fees we paid extra for was new hoses and hook up. We will never come to this location again. I will drive to the Appliance Direct in another city if we can get...

We were sold a warranty at the time of purchase by Jay claiming it was a good way to extend the manufacturers warranty to 4 four years. She said it was a must when you are spending $9000 on your appliances to protect yourself. $709.00 the additional coverage cost, and I agreed to it under the understanding that it was a 4 year warranty after the manufactures warranty ran out. Well at 2 years old I had my first service call for a mechanical part that broke on the refrigerator. I call the guarantee company and told me my warranty is in effect and they dispatched a repair company call a & e service.The technician was here for all of 5 minutes and a made a quick adjustment and left. The next week the problem was still there. So it wasn't repaired properly. In the mean time I received a bill in the mail stating that the warranty company said the repair wasn't covered by the warranty. Now I'm responsible for the repair cost. For the repair that wasn't done right in the first place. When I called the extended warranty company for an explanation I got a 20 minute explanation the what I bought was a service contract , not a warranty, that only covered certain items rather than a warranty. So basically the "service contract" only covers thing that never usually break, and not all the mechanical repairs are covered. So I was sold $709 of practically a useless service contract. Lesson learned here is don't take the salespersons word on anything be sure to read and understand your service contract and ask for a full copy before you purchase it. I talk to ED (nice guy) today at this Kissimmee Appliance direct store and he was going to try and contact someone that can help me or get a refund of the useless "Service Contract". I will update this review if he is at all able to do...