Kaieteur Tropical Mist LLC — Restaurant in Kissimmee

Extremely Disappointed – Unprofessional Service and Mishandled Order

I visited Disney World recently and on August 1st, I called this restaurant to place an order for a large tray of House Special Fried Rice. Later that day, I called back and spoke to a woman (name possibly Rachel or Reshma) to inform her that due to a medical emergency involving a child in our group, I was unable to pick up the food.

On August 2nd, while still at Disney, I called again and placed a new order with the same woman. I ordered:

1 Large Tray of House Special Fried Rice

3 Servings of Calamari

1 Regular-Sized Vegetarian Fried Rice

I explained that someone else would pick up the order on my behalf. She confirmed the order would be ready at 8:00 PM. I paid approximately $177 in advance.

When my contact arrived at the restaurant around 8:10 PM, he was told the order was not yet ready. After waiting around 20 minutes, he was handed two small trays and the rest of the items. He opened one tray and saw it contained fried rice. The second tray, however, was not checked at the restaurant—and when we got home, it was discovered to be fried chicken, which was never ordered.

I immediately contacted the restaurant and spoke with the same woman. Her response was rude, unprofessional, and dismissive. She claimed that I should have asked how many people the “large tray” feeds. I responded that I ordered a “large tray” with the expectation that it would match standard catering sizes—especially those common in NYC.

Rather than taking any accountability or offering a partial solution, she insisted I would have to pay full price again if I wanted more rice and come back to pick it up. This was after I clearly explained we were tourists at Disney and unable to return easily. What made the situation worse was her condescending attitude and inappropriate laughter during the call. There was absolutely no effort made to resolve the issue professionally.

This was not just a service failure—it was a total disregard for customer care and basic decency.

If the restaurant chooses to respond to this review, I encourage them to release the call recordings and security footage from August 1st and 2nd, so the public can judge the interaction and customer service standards for themselves.

I rarely leave negative reviews, but in this case, I felt compelled to warn other customers—especially visitors from out of town. What should have been a simple catering order turned into a stressful and disappointing experience. Thanks

Thank you for replying, but I need to clarify a few points so future customers have the full picture.

On August 1st, I did call back and inform your staff that I could not pick up the order due to a medical emergency with a child. To say there was no communication is simply untrue.

On August 2nd, I placed a new order, confirmed items and pricing, paid in advance, and arranged pickup. If I had “ill intentions,” I would not have returned the next day and paid nearly $200.

The issue was not portion size, but that I received fried chicken instead of the large tray of rice I specifically ordered. Mistakes happen, but what was most disappointing was the dismissive and unprofessional way the situation was handled when I called.

Finally, disputing a charge with a credit card company is not “fraud”—it is the proper recourse when the order received does not match what was paid for.

I respect that your restaurant has been in business for decades, but longevity should go hand in hand with accountability and customer care. My review was not about seeking free food, but about accountability and customer care. I’ll let the public decide, but my experience stands as a caution: mistakes happen everywhere, but professionalism in resolving them is what matters most. Kindly release the video or recording of the call and let the public decipher...

My boyfriend and I always stop at Kaieteur every time we drive down to Kissimmee but the past 3 times we ordered they have messed it up and today was the final straw. One time we paid with a card and we got charged $10 extra than what was on the receipt and I never got ahold of them to speak about it so we let it go. The second instance we ordered a mixed fried rice and a house special and we ended up paying for but got 2 mixed fried rice instead but today was the final straw for us. We ordered 2 mixed fried rice with lamb since my boyfriend is Hindu and does not eat beef and 1 mixed fried rice with lamb as well and no shrimp because I’m allergic to it, confirmed the order over the phone and when we picked it up the guy at the front he said lamb exactly as we ordered and we got home and realized that it all had beef instead of lamb and the receipt says beef as well. Now we are home 50 minutes from them and he can’t even eat his food due to it having the beef instead of lamb and mine had shrimp which I can’t even eat any of the meals at all. On top of that we placed our order at 12:10 pm and was told 1 hour and we got there at 1:40 pm and still told to wait another 5 - 7 minutes. This is absolutely ridiculous for an establishment. Won’t be...

No need to ever go back to Guyana again. This Guyanese style Chinese fried rice and chow mein reminds one of a better time in Guyana, sitting back in the Chinese shop, eating a box food with your buddies. Going into the restaurant feels like you've transformed into a true Guyanese. Loud Indian music, the smell of food cooking, the cooky lighting and decor. Guyanese brethren sitting, eating, having a good time. Not rushed, attentive staff, food cooked to perfection. Can't wait to come back when I'm in town. This place is the place to go to bring us back to our good ole days. The price is also fantastic for the amount of food that you get. You won't be disappointed, I know I wasn't. Our server Andrea, she was awesome, greeted us friendly, quick to help us out, and never wasted any time being prompt and assuring with everything. She made the experience even better. Unlike some other similar restaurants in FT Lauderdale where the staff is rude and could care less, which I will never go to to spend my hard earned money ever again. You guys rock, treat Andrea with care as she...