BJ's Restaurant & Brewhouse — Restaurant in Kissimmee

The new host, Erin, needs more training and honesty in her bones. The waiter with the green hair and striped mask, Amber, needs to understand the customers requests before asserting her rude self in a situation.

Situation: the host asks me if a table is ok, I tell her “no, we’d prefer a booth.” She brings me and my son to a mini booth against the wall where it’s one person per chair sitting across each other. I ask her if there’s a bigger booth available so my son and I can sit next to each other, she said no. I asked if I could pull up a chair to the table, the host said “if you need to, you can pull up a chair.” I said thank you and she left. A minute after I pulled up a chair, the green haired waiter wearing a striped mask, Amber, with no manners in her tone tells me I can move to the table because having the chair in the aisle is a hazard. I tell her I did not know this because the host was the one who told me I could pull up the chair. Amber spits out “well THE HOST is the one who told me you pulled out the chair and to move you to the table.” I’m looking at her baffled and I repeated myself that the host said this was ok (I’m not trying to keep my chair there at all, I’m just repeating what the host said because the host has created a situation here). The waiter is still in her rude tone when she tells me this is her section and I need to move. I ask her to have the host find me a bigger booth as I am willing to wait. She walks away, and the customer next to me says “I heard her, she said you could pull up a chair.” I shake my head as there is literally nothing I can do regarding the way my son and I were treated today.

The host, Erin, then stands at the front where she is and points us down the bar and says to sit at the last booth on the right. We walk down and the table is occupied! We stand at the table next to it and our new waiter was full of manners as he apologized profusely for the uncleared items and wiped it down. He gives me the menu and he walks away. I have my baby sit down and I sit next to him. The appalling situation I was just put through by Thing 1 and Thing 2 had me in tears. I wish I could have just left but my son likes one dish on the kids menu. The new waiter, I think his name was Bob, sees my emotional mess and offers to give me another minute but I do not want to be here longer than I have to so I order my baby’s meal and he lets me be.

Halfway through feeding my baby the host comes to my table in a poor attempt to make amends. She asks me if I’m going to order anything, and I tell her I have lost my appetite. She claims she saw me in tears and hopes it wasn’t because of what happened. I tell her “are you kidding me? You had the waiter kick me out of her section because I pulled up a chair that YOU said I could do! Why did you tell her otherwise?” The host claims “oh no, I only asked her to tell you to move to the table.” I remind her “why would you do that when I already told you I did not want the table?” The host apologized and I told her the waiter implied I had no permission to pull up a chair again. I also tell her she sent me to an occupied booth, she said “oh I didn’t seat anyone there so I didn’t know, my bad.” The host attempts to bribe me with a free anything, on the house. I tell her I want nothing, and she finally walks away.

WHY? The host is lacking in many departments and she got the green haired waiter involved because she couldn’t do her job????? WHY? The waiter was adamant about removing me from her section because what I said contradicted what the host told her?????

BJ’s, feel free...

We were sat down right away at 8:30pm. Never got our main food until 10:15, asked for check at 10:30 pm and left at nearly 11:00pm once we finally got said check. Our waitress seemed fine at first (I believe she must be new) but didn’t check on us very often and when she did it was always to tell us that something wasn’t available or how she was waiting around on someone else. She was only covering us (4 ppl) and another table (2 ppl).

About 40 min after our initial order, we found out that 3 out of 4 of us weren’t able to get our original items and we all requested something different.. then she left to give us time to look again and disappeared for another 20 minutes. If something wasn’t available it would have been nice to know so we could order something else right away. It wouldn’t take us long to make a decision in a replacement but she left right away after telling us. But instead it took those 40 min after our initial ordering until she came back to tell us we needed to order something else and that extra 20 min to do gods know what to then take our new order.

Additionally, we then watched as she stood by the bar with our drinks or refills ( as it happened multiple times) while she chit chatted away with 2 other waitresses. Then she would come back and lie through her teeth to us about waiting for the bartenders.

It took FOREVER for any type of food to come out. Giving it the best I can, I’m guessing that the kitchen staff is sorely short and that someone needs to address their lack of inventory on a Friday night. There were plenty of servers out. Somehow every other table got their food and drinks promptly. We watched as 3 other groups came in, received their food, ate, and left before we barely got the refills to our drinks or our appetizers.

With no information on what was going on and 2 and a half hours of our day wasted.. honestly we were ready to walk out. I’ve never had such a terrible experience here but I don’t think anyone else should have to go through what we did. 0/10 don’t recommend this place for anyone. This was suppose to be an easy going night with friends visiting.

For inventory issues, this is what we were told they were out of: Spinach/Artichoke Dip, Tortilla chips, Pork chop, Ribs, Philly Sandwich, Lavender Tea, Peach Lemonade, and Shrimp.

This restaurant also had NO COMMUNICATION skills and anyone else we tried to flag down was very much a “Not my Table not my Job” attitude. Very disappointed in this place. We tried to be polite and understanding but it was obvious as time passed that they straight up didn’t care.

Don’t make the mistake we did. Don’t come to this BJ’s. And I’ll be honest, we really should have just walked out after all that but we stayed. I’ll be adding this to a formal...

Well, this was a disappointing experience. We got seated and it took 10 minutes for our waitress to even say hello and then another few to take our order. No big deal, we ordered everything at once (drinks, appetizer, and entrees). The food came out in a reasonable time but our waitress was not around much. I was without drinks for 15+ minutes and even after asking for a refill, she forgot 2-3 times. I then asked for a to go container and the dessert menu. All was fine.

She comes up and says something along the lines of my children seem to have ADHD and I should consider getting them into extracurriculars. They were being extremely well behaved and not bothering anyone (not that it would have mattered either way but the comment was so unwarranted). I just nodded along and ordered the dessert (I had already promised my kids) and hurried to get out of there.

I had my leftovers packed up and my children had to go to the bathroom. (I was the only adult). I hadn't paid yet so I thought it would be okay to leave the leftovers. I also told a different (couldn't find ours and they had an emergency) waitress that we were going to the bathroom and our leftovers were there and we'd be back. I came back from the bathroom (not even 5 minutes) and all of our leftovers had been thrown out (half a steak, mashed potatoes, pretzel, fries, and entire serving of childrens boneless wings, and the smiley face potatoes). The employee cleaning the table was very apologetic but at that point I wanted to get my kids out of there.

I stopped by and talked to a manager on my way out. I explained everything and his face was in shock over the ADHD comments. When I told him about the food, he did offer to re-make it but we had already been in the restaurant for an hour and my kids are younger (5 and 6) and were ready to leave. I thanked him for the offer and said we would be on our way as we needed to get home.

I was slightly surprised that BJ's did not offer to comp half the meal or provide a gift card or really anything. I do appreciate re-making the meals offer but who wants to wait another 15 minutes after they feel awkward and uncomfortable?

It's a real bummer that the night ended this way because my children were raving about how much they loved it and how they wanted to bring their dad.

I spent $70 to be told my children have ADHD, need extracurriculars, be without water/soda, and have the leftovers thrown away.

Super...