Marco's Pizza — Restaurant in Kissimmee

Me and my wife are in a strict diet and were excited to see that Marcos Pizza sold cauliflower pizzas. I ordered 3 pizzas in the app were they had medium pizzas at $6.99, the app allowed me to change to the small pizza instead with cauliflower for the same price. I received the pizzas and they were none done with cauliflower. I called the store and spoke with Jailene and she said that I made the mistake, I know I did not as I even have screenshots showing that I ordered small cauliflower pizzas but she was fast to dismiss me and said to order next time with them and that it was my mistake. Since I cannot eat this pizzas due to the diet I decided to call again to speak with the manager apparently named Destiny, who said that if I wanted the pizzas I needed to purchase them again and she even mocked me and my wife by laughing over the phone while we were explaining that we could not eat the pizzas. I am disgusted with the customer service and the lack of responsibility for what they are calling an apps mistake and the manager not caring to resolve the issue. I just wanted my cauliflower pizzas and had no issue returning the incorrect ones as we cannot eat them. Destiny if that is your real name I hope you see this and hopefully rethink the purpose of your job, you left a family without food tonight due to your lack of action and unneficiency. Customers should not have to repay due to an error in your...

My family always enjoyed Marco's Pizza on Hunters Creek. They have good service and good pizza in a reasonable price. On fathers' day, we went to the new location On Land star. We came there to use our coupon that we received in the mail and to enjoy some delicious pizza after a long day of fun. The coupon said 10 wings and extra-large Pizza with one topping for 16.99. While we're eating our pizza, we realized they gave us a large instead of an X-large pizza size as it says on the coupon. I went to the front and told them about the mistake. The manager apologized and offered to cook an additional pizza extra large. She even offered to add the wings as well. I told her we wouldn't eat any more now. She gave me a paper note with her signature to come back any time and claim the food for free. I came back few days later and she was up to her promise. That was very nice of her. This is what I call courtesy and good customer service. The good attitude coupled with a respectful matter. This is the way to gain the customer. Now we will always go there and spend our money. Thank you...

By far the worst customer service. Quickly I will explain: I ordered online, delivery. Waited 45 minutes. Found it weird so I called the store. They tell me its carry out. I told them why would it be carry out if I paid a tip. There is a glitch they said. Ok so why not verify via phone? Anyway lady over the phone tries to make things right and says let me ask the manager if we can get this right out to you. I think ok making things right cool. NOPE! They tell me I have to wait another 45 minutes bc there are no vehicles for delivery close by. I'm upset but I get it. This conversation took place 8:10 at 8:13 I arrive at the store. Yes I live close by but that's not the point. I get to the store and the delivery car is parked out front. I am now really upset. I enter inside and employees are all just joking around like there is nothing to do. I ask to speak with the manager and guess what? She's the one on the phone texting doing nothing at all. I was so angry I just asked for my food to be given to me and explained that I would be giving this...