Panera Bread — Restaurant in Kissimmee

On multiple occasions I’ve had orders that come out wrong and then I have to waste time going back to fix it. You ask for no ice and you get ice. You need extra cream and sugar then you’ll get your coffee dark and bitter. I usually ask for a specific amount of cream and sugar and sometimes they just don’t care to make it. I know how it should taste when it is made as requested and it’s disgusting to drink bitter coffee and I honestly cannot tell if it’s the correct flavor when it’s bitter. Why would I waste my time and gas driving back to hand them a full coffee if there is nothing wrong? I used to not say anything but I’m fed up with them not getting it right for months now. - yes months. I have extremely sensitive teeth so I never get ice in my drinks and this is also one of the most common mistakes made because of rushed service with lack of attention. It is very immature, unprofessional and appalling to accuse a customer of playing games when having repeat issues with a basic order. This time the general manager Katelyn was confrontational and accusatory over my issue instead of taking accountability and fixing it. I am fed up coming back to fix my drinks because certain staff don’t care to make it as requested so then I have say something. Why not just make it the way I asked in the first place so there is no issue? Overall customer service is not a priority and the general manager Katelyn doesn’t want to be bothered with correcting it. This location needs better service training, especially when it comes to management. At this point the sip club is a hassle and if they don’t give you your drink as requested the general manager will bully and intimidate you and threaten to charge you for inconveniencing her for having an issue with your drink. I was shocked at this manager’s level of immaturity, and lack of professionalism. This is not how you treat customers that have repeat issues that shouldn’t even be an issue if orders are executed properly. Why be a restaurant general manager if you don’t want to make sure orders are made as requested?...

I really want to like this place, but there's too much to ignore all the time saving advantages normally available are useless here.

The on-line Orders are being placed behind the counter...so RAPID PICK UP DOESN'T EXIST HERE. Although the shelf is present just unutilized.

When you come inside to get your order, The counter worker looks lost when you inquire about your On-Line RAPID ORDER oder pick up which should be on shelf wait by the designated time ginen in App. This makes everyone confused. Someone has to fix this issue.

Sip Club items are rarely check on and refilled. I been waiting over 30 minutes for a completely empty container of ICED COFFEE to be refill. The RAPID pick up process has to be corrected and a designated person to handle all on-line orders, because this is the Game Changer!!! customers use the RAPID PICK UP along side the application and expect an easy pick up process without the wait. That doesn't happen at this location. I think you'd be better off and faster just getting in line to order, instead of a on- line. I'm not leaving any tip when this issue arrives especially when it seems they couldn't careless I'm waiting on an item that should have immediately been available. 2 years have passed and same issue haven't been corrected, seems nobody has been trained properly and they Wing-it. The food is delicious and maybe these problems will one day be resolved, customers expect more, when we pay more for the food. The restaurant is empty so this is just workers not handling there responsibilities. I'm a Sip Club member so I'm a regular, the sip Club drinks are the only reason I come to this restaurant. Foods good, but they have alot of little issues. Especially with the...

So I have very mixed feelings about this Panera: • Food is always great (when available...) • The employees, some are fantastic, some are not good AT ALL (including managers) they could see you walking into the restaurant or walking around and they can not even make eye contact or smile. • One time, after been there a few times around 8 in the morning and they did not have my asiago bagels (and God forbid that they bake more....) I filled out an online survey sharing my opinion, a manager called and apologized, she said she would send me a $20 or $25 gift card (sorry, can’t remember) I told her “no thank you, it is not necessary, I did not do the review for that” but she insisted, I am still waiting, it has been at least two years since that. • I have been there around 10:25am, ordered a breakfast item, the cashier has addressed that it is 10:25am, not 10:30am yet, but she still has to confirm with manager if she could do a breakfast item, asked about it and come back with a negative response, mind you, it’s a bakery!!! and it’s not 10:30am yet.... • I ordered a egg and cheese bagel, about 2 weeks ago, over medium, the manager came up to the microphone said PER CORPORATE they can’t do over medium,,,, but they can do over easy,,, I asked why, he says due to health reasons,,,, I said but it’s even “more cooked”, it’s a matter of leaving the egg on the grill just 15 more seconds,,,,, nope,,,, he couldn’t..... I’m 41 years old, I have NEVER heard such thing.... • And the latest, I go, JUST NOW, to the drive thru, at 6:50am, and the lady says they are not open until 7am. Their website says 6am, google says 6am,,,, and that’s why I’m at their parking lot “ranting” about how I feel about this...