The New York Pizza Company — Restaurant in Kissimmee

Previously I had high praises for this place, but in more recent times I have been put off and do not think I will be returning with my business. My husband and I went in to order a pie and some apps to go, we didn’t realize they close so early for a pizza place (8pm) but it was just before 7:30pm so we went in to order. The OPEN sign was lit up, the door was not locked, and there were several other patrons in line waiting to place orders. We got in line and waited just a few seconds before the lady behind the counter started asking the others in line closer to the counter if they were there for pick up, they stated no that they were there to order. She threw her hands up in the air a literally made a shooing gesture and said "We're done! No! We are closed!!" She was extremely rude and aggressive in the way she said it, like how dare we be there to order food. My husband and I turned around and walked out. We ended up at Pienezza in The Loop, and that is where my business will go from now on. We were so shocked and put off that paying customers would be treated this way and with such disrespect and attitude! I understand if there is a cut off time, but then turn off your open sign light and lock the door. It’s your fault that it was still before your cut off time and you decided to shoo people out the door that you had open. We...

The food taste absolutely amazing but i have to give 3 stars because as important it’s the taste of the food It’s the customer service. I called to ask for a Stromboli with only pepperoni and cheese as i usually ask every single time i go. The lady who was taking the order seems to have an attitude and said they only make meat Stromboli and not pepperoni which it’s false because i always ask for the pepperoni. Then she said okay i will do it ( with an attitude) , i ask twice to make sure the order was right and she confirmed. When i get there the lady gave me a calzone instead and said nobody asked for an Stromboli and she didn’t knew anything and that she did not took my order when clearly she was the ONLY women working there. I was in a rush so i had to take the calzone instead of what i asked bc I didn’t have the time to wait another 20 minutes. The food was great, well made but when the customer service it’s so poor it makes me think twice to come back here. I don’t usually give bad reviews but it’s frustrating waiting for something and getting something else just because the lady didn’t felt like making...

Great food, owner is extremely friendly and accommodating.

I regretfully have to put three starts, as I’ve come on many occasions and had to wait upwards of an hour standing in line just to be handed a pizza I’ve already paid for.

The owner works hard to both cook and assist guests at the counter, but the young woman working the register seems reluctant to do her job, and it’s common to have a line full of others who are equally as aggravated by the lack of service.

I usually disregard the wait in order to continue supporting local businesses, but after recently showing up to pick up three orders as a Dasher and having the girl working the register ignore me for over half an hour (even though the food was ready and had been sitting on top of the oven the entire time), I was finally handed the food by the owner. Even the others waiting in line were disgusted by the blatant disrespect from the cashier, and expressed that they are always treated the same when they arrive to pick up food. This type of treatment is unacceptable, and has me reevaluating where I’ll be taking my...