Phone Repair Factory - Phone and Computer Repair — Local services in Kissimmee

This place is a scam money grab place full of con artist. They tell you one price to get you into the store and another price after they get you there. Then they will install garbage that doesn’t work just to try and up-charge you to repair it AGAIN. Stay away. My broken screen worked way better than the junk they put on it.

RE Response to the Owner

I did not come in asking for the cheapest option so that is a flat out lie. When we came in, there were no options presented to us. We came in for a screen repair and you guys delivered a faulty job. When we came back today to have this issue corrected your worker at the counter suggested to replace the screen again where I refused because If the first junk screen didn’t work why put on another? THEN your worker decided to tell me he has better option displays to which I asked why didn’t you guys present this to us before slapping on whatever junk you gave us. We then caught your worker in a lie saying that you guys have factory OEM apple screens but he said “it would take 30 minutes to get it to the store” to which I said I couldn’t wait that long, as I turned around to walk out of the store he magically “has the better screens in the back” but In order to get the better screen I have to pay an additional fee. Money grab at its finest. This whole operation is simple

Give a cheap price over the phone

Raise the price once the customer wastes their time getting to the location, blame the price raise on a “diagnosis fee”

Fix the phone with something faulty forcing the customer to come back a third time, then try and up charge them again.

No wonder their tool of a boss drives a Porsche. Can’t afford a Porsche replacing iPhone screens, so it’s the scamming side of this business that clearly generates the revenue.

Bitcoin machine inside the...

I would not recons this place for numerous reasons. 1 he was drunk the guy smelt like heavy alcohol , 2 he NEVER told us they use AFTERMARKET screens. Got my phone back and the screen DOES NOT FIT MY PHONE you can tell it doesn’t fit because there is a semi big black line by my phone and the screen is smaller. He said I forgot to tell you that but it is what it is , I said do yo tell everyone that he said yes I said so why didn’t you tell us? He said he forgot again. THATS A BIG THING TO FORGET!! we spent 110$ on something that doesn’t even fit my phone???? Common now. Stay away from this place and just go to Apple or geek squad they use your ACTUAL screen that fits. This place is a joke. I was also telling my husband something about it and he kept mentioning me saying I was mad and I’m not falling for it, like yes I’m not but why keep mentions me I was talking to my husband not him!! Never...

I recently had the pleasure of visiting Phone Repair Factory to get my iPad screen repaired, and I couldn't be more impressed with the affordable service! From the moment I walked in, the staff was friendly and welcoming, making the entire process smooth and stress-free. They quickly assessed the issue and gave me a fair quote, explaining everything clearly. What stood out most was the speed of the repair—my iPad was ready for pickup much faster than I expected.

The quality of the repair was excellent, and my iPad looked as good as new. They even took the time to check for any other potential issues, showing a level of care that goes beyond what I expected and put my screen protector on that I bought from Amazon. Overall, I highly recommend for anyone needing screen repairs. Great customer service, quick turnaround,...