I feel obligated to make posts not just to advise potential customers of the service they can expect, but maybe someone in the corporate office will see this and drive the needed change. The critical area of improvement are:
outside/inside appearance, including the bathrooms, are incredibly filthy to the point that I need new shoes from just walking on the floor. Store cannot maintain the basic items/upkeep that defines a convenience store (i.e., broken soda machines, limited donuts, no boxes/bags to take them home, broken cash register) As for the pizza, it lacks the quality the once defined Casey’s. I’ll say, though, that I’m not sure if this is specific to this store or if it’s regional.
I don’t usually write reviews; however, I’m aware that identifying issues is essential to bringing about the needed change. As a consumer, I’ll for go the convenience this store fails to achieve and head to...
Read moreI am not impressed with this store at all anymore and how they are handling customer service during this whole CoVid thing. I get CoVid is scaring everyone, and precautions need to be taken. But, that doesn't excuse the behavior of employees acting impersonal during this! I just went to pick up some items from this store. The employee behind the counter was wearing a mask. He rang out my items, stepped back into the office door area and then disappeared into the office, while I finished paying. Then, I hear called out, Have a good evening. He never stayed there long enough to offer me a receipt and I had to reach over and...
Read moreice coffee is out and I come in every single week day morning so they should know by now to keep it filled. but when I ask them to fill it I either get ignored or they get an attitude about it. I usually just use a different flavor so I don’t have to bug them but I think other customers must do that as well as all 3 other flavors are typically out as well. the manager is very rude when being asked questions as well. states that she has worked at Caseys for 10 years or something along those lines. as if that’s an excuse. I wouldn’t go here if there were ANY other option in town but there...
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