McDonald's — Restaurant in Knoxville

Today was the worst experience I've ever had at a fast food restaurant and I'll be calling corporate about it tomorrow. I got out of work today thinking what sounds delicious? I know one of those delicious mushroom burgers at McDonald's. I get to McDonald's I order my food pay for it. I ordered my husband one of those bacon swiss burgers my self one of the mushroom swiss burgers. I went to get my food and theu hand me my drinks and told me to pull up meanwhile four cars behind me kept leaving and I'm still waiting for my food they finally after waiting 25 minutes for my food to come out I get all the way home and they made my sandwich wrong with maybe three mushrooms and they didn't even give my husband the right Burger and the wrong size fries and drink so I had to drive all the way back to McDonald's get out of my car go inside and I talked to some kid who is extremely nice. He should be the manager anyways! I told the manager what happened no apology and again I wait another 20 minutes for my food to come out. Meanwhile I'm waiting for the food to come out a couple more people from the drive-through line came in because their food and coffee was made wrong and they had to replace it and again the manager still did not apologize to any of them so rude. I finally my food was ready so I get back in the car with my new food I taste the fries and they give me old stale disgusting fries and I had to go back inside the McDonald's restaurant and get new ones. Instead of the manager apologizing he proceeded to argue with me about his fries. Unbelievable! They should fire that manager cuz he can't manage his employees properly they should promote the kid. I wish I would have got his name. Really the worst experience ever! However after I got home with the New Order the food was fantastic and most delicious and the soda...

I wish I could rate to close this mcdonald’s. This morning I had the absolute worst experience with them. By WORSE, I mean out of every place i’ve ever been to this was absolutely horrible/ridiculous. I had to “pull up” because the order hadn’t even been started on. So i wait there… another lady came out and while i was smiling and being nice.. her mood was bad and she gave attitude making the customer feel like their the problem in this situation. The lady gave me someone else’s order after having a whole conversation with another lady about what the order was and the name on the order. (and her understanding what i said) so after looking at the order and realizing this is someone else’s, i have to go back inside to notify them. i say “hey you gave me someone’s else’s order.” (i’m thinking they probably want this lol) so then the lady that brought out the wrong order has a bad attitude about it. she asks me the order number and i thought it would be easier to show her my phone so she can see everything. then she claims “i can’t see that.” so i read the order number off in frustration due to her disrespect. So once i finally get the right order! thank god… as i’m leaving she decides to make rude remarks. Now i get it people don’t like work and they hate their jobs.. but if you’re in the food industry isn’t your ultimate job to assist your customers in the right way? no one ever said to be disrespectful and smart off to the customer because you messed up. I hope people read this because customers don’t deserve to be treated like that, and if you have stuff going on in your life that you act that way towards others maybe...

If I could give 0 stars I would. I’ve gone here for years and haven’t had any major problems but tonight seemed very unreal My night started as any other customer, pull through the drive through and order. I paid, and then I got food. I had ordered 2 cheeseburger meals, 2 happy meals. I received 2 cheeseburgers, 2 happy meals, 3 drinks. Now something wasn’t right, as I had ordered 2 cheeseburger meals and 2 happy meals so I should’ve had 2 more cheeseburgers, 2 large fries, and 1 more drink. I mentioned this to the guy at the window and he said “that’s not my problem and slammed the window shut!” Now I’m mad. I have almost $30 worth of food that I paid for but only about $17-$18 worth of food in my bag. I go inside and ask to speak with a manger and I’m informed there isn’t one on duty. I showed my receipt and told them “im missing my food, I paid for fries, cheeseburgers and a small kids meal drink” I was told there wasn’t anything they could do and made me purchase these items again. At this point im livid, im having to buy food that I already paid for because these people are too incompetent to read what’s on a screen or a receipt? Moral of the story is I won’t be eating at this location for a long time and I would love to have a chat with the district manager or even the owner of this store because he has some real work to do if he wants to make this location...