Wendy's — Restaurant in Kokomo

The worst customer service that I’ve had in a while. The cashier was away from the front fixing the coke machine (while I appreciate her proactive attitude, that isn’t her job). So I waited nearly 10 minutes for service. The gal from the drive through was just coming to help me when the cashier came back. Quite a line had formed and I was in the front, but the cashier took the order of the lady behind me. So I turned to walk out. I don’t like Karens, and I definitely don’t want to be one, but for pity’s sake!!! The cashier called me back and got my order. She apologized saying that she thought I was someone who was waiting for an order (even though I was standing right in front of the cash register!) I don’t know what the problem Is exactly. The drive through seemed to be moving smoothly. Maybe they need more workers? Anyway, I also asked for my food to go, but it was brought to me as dine in on a tray. I didn’t want to make a scene so I took it over to the door, picked up my food from the tray, and carried it without a bag to the car. I definitely WILL NOT be dining in at the Wendy’s ever, but if work brings me back into the area I may use...

WARNING! This place is one of the worst places you could ever eat. Unfortunately it is relatively close to my house so I have tried and tried to keep going back but today was it! I purchased two large chocolate frosties and when I got around to the window and had already paid they told me they were out of chocolate Frosty. I was informed that it would take 10 minutes and I informed them I didn't have 10 minutes and I wanted my money back. So they put it supposedly back on my card but it has never appeared. I told them it would take forever and they said yeah probably a week or so! I told them I wanted them to give me my money out of the drawer and they refused and when I insisted they said they were going to call the cops. This place is ran by the rudest nastiest looking people in Kokomo. I have finally learned my lesson I will not even so much as turn around in their parking lot ever again. Just stay away from this place, go someplace else but don't go here! It has been years since I've had a really good cheeseburger from this location. Usually they are completely dried out as if they've been waiting for you...

This Wendy's is one of the better ones in town. My food order is usually correct and my sandwich order is about 75% correct. I order my sandwiches with everything and have learned to order them "burger build" which has brought the percentage up. The staff is friendly and courteous and wait time isn't bad. EditThis Wendy's used to be ok but recently has gone way below average. Got a chicken sandwich that was inedible. For the price, that's unacceptable. I used to manage a Wendy's and there is no way a chicken like that would have gone out the door. No wonder Burger King has taken over 2nd place after McDonald's. Step up Wendy's!! Edit Gave another star because of the front counter person, Taylor, who recently went out of her way to help make my visit better. Thanks...