North Shore Burgers — Restaurant in La Cañada Flintridge

April 18, 2025 9:00 pm

Myself and a friend were in the retail complex for a supposed Mercedes-Benz event that never took place. We decided to investigate the restaurant’s and chose this one.

Once inside we noticed how long it took to get service. My friend thought it was a race related issue but I pointed out how many dirty tables there were from previous customers and how that indicated either not enough staff or someone on staff was out to lunch or on break. It took at least ten minutes and the gentleman that came out apologize for the delay.

We ordered our food and the food was brought out in a decent period of time. My burger was presented nicely but I wasn’t particularly impressed. I asked for extra raw onion and I barely got a few silvers. I also asked for a different cut of cheese and it was there, so that was good. Eating the burger I noticed the edges of the patty was slightly overcooked beyond the medium rare I asked for.

We finished our meal and decided we were satisfied but not enthusiastic enough to find ourselves recommending the place. The meal prices were fair but our overall experience just wasn’t making the cut.

The staff was nice… however, if you live in the area then you’ve probably have been here and if you’re planning on visiting, you may as well. I’m thinking our day just wasn’t our day. Maybe your experience will be different.

If your experience is better...

I want to give this place a good review I really do, but I can't. Here's the thing, the food is ok, not the best burgers in town, and a little pricey, but it's still pretty good. The problem lies in how they are organized and operate. The first time we ever had a meal from this place, my mom had placed an order on the phone for pick up. When we brought the food home, several items we had ordered were missing. We had dined in the restaurant a few other times and the common problem I noticed was that they would serve us the wrong order, or add in something we didn't want. I remember once we had to send an order back twice because they kept getting it wrong. Our most recent experience was the weirdest. Me, my sister and a couple of friends went to eat after a movie. Everything was going fine, staff was friendly, appetizers were all good. When they brought the burgers everything looked fine, until my sister noticed they had not only brought her the wrong burger but there was a bite already taken out of the patty! That was NOT OK, and is very disgusting. Mind you we were very polite about everything and the staff was helpful and got the order fixed. It seems that every time I have gone to dine here, there is always some sort of problem, so I cannot really recommend this place, and will not be returning. However, for the sake of other patrons, I hope North Shore improves...

Amazing staff! Jackie is wonderful. As was the gentlemen who sat us and checked in on us. Very friendly, smart, and caring staff. This is a simple burger joint with an expansive menu with more than just burgers. We got the Duke’s burger and Sunset beach; both were great! The recipes are simple and straight forward, and tasty! Outdoor patio that has space heaters and is dog friendly. Indoor dining available as well. All staff masked! Highly recommend the sweet potato fries! Plenty of parking in the surrounding lot. Enjoy!!

Edit: unfortunately, we have to drop our rating from five stars to three based on the service, and repeated mistakes. The staff has been a bit curt, and generally not too friendly. Additionally, we have had issues where they repeatedly leave our ranch out from our order; or insist it is not included with the dish when the menu states explicitly otherwise. Other times, we have placed to go orders, went to pick up, confirmed the ranch of sauce was placed in our order, only to find it was not; forcing us to go back to get the sauce for our meal. Shame. The burgers were never mind blowing, but it was close, and generally convenient. With the repeated (4-6x consecutively) mistakes of leaving items out, and the overall service declining; we will prob find another go to low key...