Shop was open, but no one came to the drive thru window. When I parked my car in the lot and walked into the shop, I noticed that everything was put away and cleaned up as if the shop was already closed fir the day. After calling out "Hello," a woman appeared from the back and I requested a dozen glazed donuts. I attempted to make small talk by asking her about her day, but she did not respond. She quickly placed my boxed order on the countertop and then proceeded to walk away saying, "Have a nice day." When I asked for the purchase receipt, she placed it on the counter and quickly walked away. I realize that we are not always in the best mood by the end of our workday, but friendly customer service is important too. As a teacher, me and my fellow coworkers are also exhausted by the end of the day, but our workday is not over just because the end-of-the-day dismissal bell has rung. Smiles and courtesy are expected of us all, even 10 minutes before closing. I am disappointed that for so many now, rudeness and disrespect are standard practice, not...
Read moreLiterally disgusting to be honest. I got a dozen donut holes. A cinnamon twist and two kolaches, me and my mother went through the drive through this morning craving some Shipleys, as we've eaten Shipleys over the years at so many different locations, this one by far being the worst. It was MORNING and the food was CRUNCHY and stale, tasted like hours old maybe even day before..and almost every time I bit into my kolache, grease and little cheese bits mixed it went flying everywhere..i drew the line in finishing it when it went all over my pants...disappointment to say the least. But hey at least my BOTTLED refrigerated...
Read moreI chose a dozen mixed and was having trouble with my phone, so I chose dozen mixed without preference. What I got were the absolute worst pick donuts. Disgusting stale, runt of the litter picks.
It's like if you said surprise me for pizza toppings and it showed up with extra anchovies, melted ice cubes, and ketchup on top of your pizza.
Waste of my money. Donuts going in the trash. They taste disgusting. The apple fritter was good, but everything else was donuts that were likely bound for the trash in the next hour or so.
Poor quality. Never...
Read more