Panera Bread — Restaurant in La Plata

While looking for a seat with my family, we found all the empty booths were not clean and located one mostly clean half booth in the rear of the store. While walking to our table, I heard someone say “I want you to understand I can fire you right now but I not going to”. I looked over to see what appeared to be two members of the management team counseling a team member at an adjacent table. The counseling went on for about 10 minutes and the entire conversation could be heard without trying to listen. The woman, later identified as the General Manager, had absolutely zero tact in her approach over an apparent uniform violation (wearing the wrong hat). Having served in a managerial position I understand the importance of the little things, but I also understand the importance of the approach. Though I don’t know the context, she told the employee that she is scared of him sometimes. The entire patio was empty and it was only about 80 degrees outside, a much more suitable place to have this conversation. The end of the counseling was filled some personal remarks about previous employment and future plans for a management role. These seemed very insincere and an attempt to soften the overall tone. The employee sat there and was quiet and respectful during the meeting. I approach the employee after the meeting ended in an attempt to provide words of encouragement, at which point the GM interjected and denied any wrong doing, being dismissive of my point of view. Having to listen to this counseling session and the unprofessionalism of the management team caused me to lose my appetite and I didn’t even touch my food. I won’t be...

Called in an order. 2 group soups, smoothie, pastry ring, oatmeal, & coffee. Was informed on the phone I could sign up/ get a card when I got there for rewards. Picked up and 2 items were missing (coffee & oatmeal) and smoothie wasn’t even a full cup. (Good inch/ inch and half missing from the top) The oatmeal was never made so had to wait a good 12-15 minutes for that. Discovered the coffee was never added to my order so had to ring that up again separately. While paying for the coffee I ask for a rewards card and was informed I actually can’t get one here, that I need to go online to obtain one.

Overall frustrating, aggravating, and unnecessarily time consuming. Not worth the money spent especially for the smoothie. Didn’t receive any apologies from employee for the hiccup or inconvenience. The girl figuring out my order problem & attempting to fix it was actually...

Terrible costumer service!!!!!!!! I ordered french onion soup in a bread bowl and the bread bowl had the bottom missing - I watched as the associate informed the manager on duty that the bottom was missing as she prepared the order and was dumbfounded when the manager told the associate to give it to me anyway. She said and I quote "he won't see it until later". I waited for them to complete my order and then asked for my money back - and they had the nerve to ask me why? I have never been back to that or any other Panera and have told everyone that I know to never go there. I wrote an email to their corporate office informing them of my experience and never received a response. I guess that's just how they do business - and I don't do business with people that don't...