Church's Texas Chicken — Restaurant in La Puente

Our chicken we received was so bad & dried out in all the years we've been going to this location I have never receivedbad chicken I tried calling 5 times to report are chicken was not good but nobody answered We paid $ 40.00 for the meal I wanted my money back. I also noticed when they were about to give me the chicken there was a conversation between the two employees about it... one of the employees said No !!!! Then proceeded to take out the chicken from my bag then put different box in i was wth but didn't question them I thought this is strange but i went on my way only to find my order was bad. Ok I gave atmosphere 2 stars because in all the years we've been going here they have never updated this place even i thought all restaurants received money during Covid and used it to pay employees and fix up restaurants well this manager has to fit it up because we literally have to yell to place our order ! We can't hear them they can't hear us they say can pull up... listen manager fix...

Update to 5 STARS 07/2021 I went a few days ago and the wait time was a bit longer than usual. Which is understandable since they had a lot of people in the drive thru. I chose to wait inside for my order. One of the cashier's was very apologetic for the wait time, telling me how sorry they were that it was taking so long. When my order was ready, he hands me my food and then adds a free drink on the side because "I had to wait so long," he said and also thanked me again for doing so. I was totally blown away by this small gesture because I really wasn't upset and didn't mind waiting and he was very sincere in his apology and concern. The whole staff this night was awesome. Thanks guys for the great food as always and the even better customer service!!!* Always a line when I visit this place. Thankfully the cashiers are patient and helpful. Way better than KFC in everything they serve. Crispy chicken, soft biscuits, ooey gooey Mac and cheese! When I want fried chicken I always...

I have to give a shout-out to Marco at Church’s Chicken! As a frequent customer who craves their fried okra, Marco consistently provides outstanding service. What sets him apart is his genuine care for customers. When my mom and I were ordering separate okra portions, he suggested we get the extra large instead since we’d get more food for just a couple dollars more. That’s helpful, money-saving advice you rarely get! Marco is kind, professional, and incredibly accurate - our orders are always perfect and complete. He’s clearly a hard worker who takes pride in his job and has built a real presence at this location. Customers know him and look forward to seeing him, myself included. Highly recommend this Church’s Chicken, especially when Marco is working. Thank you for consistently...